Customer service

[rick6151]

Is Vectorworks going out of business?

 

I've noticed a decline in customer service in the last 6 months and am surprised because it used to be very good. I've paid for "on demand" training and cannot even get the company to get back to me either by email or phone? 

 

After sending several emails requesting a training session and NOT receiving a response, I finally called and spoke to Chris and he then informed me that they don't have anyone to offer the training but that he would find someone in the company that could help me out? Well I still haven't heard back from him and its been over a week. I've left a message with Juan who's in charge of sales and he has not returned my message either? 

 

I like the software but is this really what this company is all about? Does upper management realize this is going on? If someone can point me in the direction of a contact that gets things done at Vectorworks, I'd surely appreciate it!

 

Rick Thomas

[JuanP]

Hi Rick,

 

I'm very sorry we have not responded to your inquires in a timely manner. I got your message late Friday and I had you in my list to return calls today, I was waiting for a decent time to call California, calling right now.

 

regards,

 

Juan P.

 

[rick6151]

Thanks for the follow up phone call Juan!

 

It seems like you're going to work it all out.

 

Best,

 

Rick