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Jonny

VW Crash when setting lights focus points

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HI, 

 

I am having a problem with vector works 2017.  Each time I insert a light and a focus point and then try and get that light to focus on the focus point, VW crashes.  This has happened twice in a fairly large vw file so i tried it with noting else other than the light and a focus point and again VW crashed.

 

Any thoughts or advise greatly appreciated. 

 

Thanks in advance

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Are you using a template file?

If so try it in a blank file.

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nope... just created a new blank document and had the light and focus point, nothing else at all and it just crashes 

 

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It would be best if contact technical support to help us reproduce the issue because there are several ways to create and assign focus points.

If you don't have time to contact support on the phone please describe in more detail how you are creating the focus points and assigning the focus.

Are you using the regular menu, the tool, the context menu?

Also what OS are you running?

 

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HI, 

 

I ma using the tool from the spot light menu.  and simply inserting the focus point.  I just placed a fresnel in the drawing and with the menu at the side set it to the focus point it was fine.  put a second light in with the same procedure and it also was fine.  I then went into the edit menu for that light and it crashed again.

 

 

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On 13/02/2017 at 6:16 PM, klinzey said:

It would be best if contact technical support to help us reproduce the issue because there are several ways to create and assign focus points.

If you don't have time to contact support on the phone please describe in more detail how you are creating the focus points and assigning the focus.

Are you using the regular menu, the tool, the context menu?

Also what OS are you running?

 

SO it would appear that anytime i open up the Edit menu on a light and then make a change and close the edit menu vectroworks crashes.  Any thoughts?  I have tried phoning the support phone number but there was no answer.  is there and email address i can try?

 

thanks

 

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thanks Jim.  They actually phoned me back and directed me to your post else where.  All sorted now. 

 

Thanks muchly

 

 

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