Issue with installing VWX - getting error 1020

[John Whyte]

Ive recently tried to install VWX 2014 on a new machine and i got the following error when entering my serial number (see attached screenshot) any ideas what this means /  how to resolve this ? 

 

Although the screenshot is from vwx 2017, this is from a trial i downloaded as i was seeing if the issue was with my computer (which it seems to be). I get the same issue with 2014 using my own serial number. 

 

I know the screenshot says to contact the sales rep, but they are now closed for the holidays so wondered if anyone had experience of this error ?

 

[John Whyte]

Ive recently done a clean install of the operating system on my mac.

 

I also deleted the old files recently from the backup drive as they where no longer needed on there. 

 

I had my VWX license installed on my old machine, but i didnt uninstall it first, will i have issues installing it now on my newly installed opperating system ?

 

If so is there a work around to free up the license ? 

[markdd]

I've never had a problem reinstalling VW without uninstalling first.

 

 

 

 

[PVA - Admin]

Looking into this now. Please email tech@vectorworks.net with your 2014 serial number as well as your 2017 trial key and we can take a look.

 

[PVA - Admin]

The 1020 error appears when you have used significantly more than one trial of the same version of Vectorworks on the same machine.

 

I also checked and the distributor in the UK ( support@computersunlimited.zendesk.com ) is not closed for the holidays yet and we have been emailing them back and forth today frequently, I could not find any notifications anywhere of them being out of the office. If you have any further trouble contacting them, please let us know.