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PVA - Jim

Vision 2017 Issues after installing SP2 - (Mac Only)

Question

In some cases, after installing Vision 2017 SP2 Mac users may encounter issues when altering an instrument's device type, and when using the Send to Vision command.

 

To correct this issue, close Vectorworks and Vision, then navigate to your user folder, (Done by opening Finder, holding down the Alt key on the keyboard and then clicking Go > Library from the menu bar) and then under Plugins, throw away the RuntimeCache folder:

 

Screen Shot 2016-11-22 at 1.55.10 PM.png

 

Relaunch Vectorworks and the issues should be resolved.

 

We have seen a number of issues related to the OS reporting the wrong modification date on the contents of this folder, we have filed an issue with Apple.

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1 hour ago, Tcourse said:

I do not see the runtimecache folder under plugins?

 

If you don't see the runtimecache folder at all, contact Tech@vectorworks.net directly and they should be able to get you squared away.

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On a side note, this should be completely resolved with an update to sp3. (Vectorworks 2017 SP3, then Vision 2017 sp3)

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I hope so, it's really causing me headaches.

Update: I have found and removed the RunTimeCache folder (I didn’t know the library was hidden) 

However this has worsened the issue. Now if I even try to insert a light I get a full crash, drop to desktop. I can click the fixture into the document and rotate the dashed line image but when I click to place it the crash happens. If I put the RunTimeCache folder back it reverts to the previous behaviour of full crash when you click ok on the edit light dialog.   

 

Any additional help would be appreciated.

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Just now, Tcourse said:

I hope so, it's really causing me headaches.

Update: I have found and removed the RunTimeCache folder (I didn’t know the library was hidden) 

However this has worsened the issue. Now if I even try to insert a light I get a full crash, drop to desktop. I can click the fixture into the document and rotate the dashed line image but when I click to place it the crash happens. If I put the RunTimeCache folder back it reverts to the previous behaviour of full crash when you click ok on the edit light dialog.   

 

Any additional help would be appreciated.

 

What happened after contacting tech@vectorworks.net ?

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1 minute ago, JimW said:

 

What happened after contacting tech@vectorworks.net ?

 

I was asked for my serial and on sending that I was asked to contact my local distributor.. which I've now done, so far to no avail. I'm in UAE fyi, but the software is licensed at out offices in UK.

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I'm on VW2017 SP3, and I don't have Vision. I haven't used Lighting Devices in a while and tried using them today. I consistently get crashes every time I try to modify a Lighting Device using the Edit dialogue box, as described by others.

 

...

 

Now I've deleted the Runtime Cache folder within my User Folder. This seems to have corrected the problem. Yay!

 

Out of curiosity, what is the Runtime Cache folder, functionally? There were all sorts of files in there.

 

593d8c3785eea_ScreenShot2017-06-11at11_29_40AM.png.48d4a9c2d196e2ba70dcc253bd03bcf8.png

 

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Hi,

 

After trying a bunch of things I finally did a clean instal of VW and that seems to have fixed my crashing

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