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Window crash glitch sinnce project share conversion 2016


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We are having trouble in a project share file. Vectorworks crashes when you try to click into the settings or double click on any window within the model. This even happens to windows that have just been created. Do you have any suggestions as to how to fix this?  We are currently working in VW2016 SP3

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For me once helped to do :

Tools > Utilities > Reset All Plugins

 

For an imported door.
I think the problem was deleting their Classes with the "assign objects to other existing Class" Option.
Even after deleting that door from file it instantly crashed when trying to open door settings dialog,
until I did that plugin reset. (+ "convert old plugins from 2012" etc.)

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  • Vectorworks, Inc Employee
19 minutes ago, zoomer said:

For me once helped to do :

Tools > Utilities > Reset All Plugins

 

For an imported door.
I think the problem was deleting their Classes with the "assign objects to other existing Class" Option.
Even after deleting that door from file it instantly crashed when trying to open door settings dialog,
until I did that plugin reset. (+ "convert old plugins from 2012" etc.)

This ^

Also, make sure to update all of your workstations to SP4 as soon as you have the time. Link is available in my signature.

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19 hours ago, zoomer said:

For me once helped to do :

Tools > Utilities > Reset All Plugins

 

For an imported door.
I think the problem was deleting their Classes with the "assign objects to other existing Class" Option.
Even after deleting that door from file it instantly crashed when trying to open door settings dialog,
until I did that plugin reset. (+ "convert old plugins from 2012" etc.)

 

19 hours ago, JimW said:

This ^

Also, make sure to update all of your workstations to SP4 as soon as you have the time. Link is available in my signature.

I ran the Reset All Plugins and Update and it hasn't helped and we are all running SP4, I mistyped.

I have also:

Purged the file – using the tool but also manually

Made sure the most recent service pack is installed

Converted the file back into a normal file by saving a copy out

Copied all the model data from all layers/classes into a new file – the windows are perfectly fine

Deleted all worksheets within the file (window schedules etc) – no change

Checked that there is no glitched geometry far from the origin

The origin is not really far away

Deleted all window elements and then created a new window

Tried the file on other computers for other users and with the same result

 

The issue is still occuring.  Any other ideas?

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