Jump to content
  • 3

Question

This is definitely a duplicate wish but I tried searching for the original without success. We are in desperate need of an active bug list. I stumbled across two bugs that I know I have submitted in the past. I have no idea if they are still on the list or whether they may have been addressed unsuccessfully (like the Publish window jumping back to the front). Its such a waste of everyone's resources to keep asking about the same bugs. Perhaps the bug submit system should email users that submit bugs a confirmation with a bug number and then a resolved email when a service pack is issued that fixes the issue.

The two particular bugs I encountered tonight -

- scaled symbols containing NURBS surfaces do not render correctly in sheet layer viewports using hidden line render. They render unscaled. I reported this over two years ago. Will it ever get fixed? Honestly, it makes the scaling of symbols a unusable feature.

- disappearing 3d loci. Still an issue. Its there, it snaps but its not visible even though loci are set to display always.

Kevin

Share this post


Link to post

11 answers to this question

Recommended Posts

  • 0

Attempting to implement this as we progress via the Known Issues forum.

  • Like 1

Share this post


Link to post
  • 0

Adding this to the existing case, there are a few things in the works backend-technology wise to try and get a system like this in place.

Share this post


Link to post
  • 0

Thanks Jim. That's great to hear.

Regarding the bugs, should I be resubmitting them? Two years (two versions) is a long time to have a bug be outstanding without a resolution or a big, behind the scenes reason for not addressing it.

Kevin

(The NURBS scaling issue was discussed on the Tech Board and and an example file was submitted via email to you on March 10, 2014)

Edited by Kevin McAllister

Share this post


Link to post
  • 0

It never hurts to resubmit them no, especially if it has gone that long.

Share this post


Link to post
  • 0

A real world way to test whether a bug has been successful fixed would be to ask the original submitter to test it in a service pack where it was supposedly fixed. This could be tracked in an updated bug system.

KM

Share this post


Link to post
  • 0

This is currently done when employees submit a bug, there is a Submitted/Accepted/Fixed/Verified series of phases. The issue is that the system we use can't expand for the entire userbase the way we currently have it configured. We'd basically need to buy JIRA licenses for any user and that gets out of hand rapidly, so we're trying to find a different way to integrate the board and the bug/wish submittal system. At the very least a method of automatically hoovering up wishlist and bug posts in specific forums into the official tracker, but with an eye toward giving more feedback where possible without the user having to keep asking or having someone manually check both places and report in.

Share this post


Link to post
  • 0

This is why you wear a Superman shirt under your regular attire, isn't it....

(I guess this also means every time I send you a bug it creates more future work for you... :-( )

KM

Share this post


Link to post
  • 0

Nah don't worry about that aspect, it's way more work in the long run to keep finding workarounds and temporary solutions than to file and get bugs fixed directly. Hopefully one day I can improve things so greatly that I put myself out of a job ;)

Share this post


Link to post
  • 0
4 minutes ago, Kevin McAllister said:

not sure why its in the wishes granted forum.

 


Fixed.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

 

7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114

 

© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

×