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Convert Copy to Lines problem


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We are having a problem using ?Convert Copy to Lines? tool in version 10. Often lines that are definitely in the model disappear. We have to take our models to 9.5 to covert to lines. There was one message like this in the discussion forum but no explanation. Is there any cure or any fix coming?

Mac osX 10.2.6 and Vectorworks 10.1.2

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