domer1322 Posted March 9, 2016 Share Posted March 9, 2016 I've used VW 2015 on my Macbook Air for over a year, but recently it will no longer activate. That is, it launches, but at the end of the launch it asks me to activate on the internet before I can use it. I am certain it is not in use on any other computer at the time I try to launch it. I attached two screen captures to help explain it. I suspect (but can not prove) it may have something to do with upgrading to Mac OS 10.10.5. It could also involve an upgrade to VW version sp5. I don't use VW on my MacBook very much, but it is still working well on my 27" iMac after upgrading the iMac to OS 10.10.5 and VW sp5. Can anyone help with this ? Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted March 10, 2016 Vectorworks, Inc Employee Share Posted March 10, 2016 Most of the time with these it simply has to be run repeatedly, I have had some users with various ISPs have to repeat the Activate action over 20 times before it goes through. If it keeps doing this after multiple attempts however, get in touch with support and they can get you squared away. Quote Link to comment
domer1322 Posted March 15, 2016 Author Share Posted March 15, 2016 OK ... I was suspicious this would work, but on the 18th time I hit "try again" it worked and is now operating correctly. Thus ... I posted this reply to thank you and let others know about this problem and solution. Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted March 15, 2016 Vectorworks, Inc Employee Share Posted March 15, 2016 Good! We're still trying to nail down a more precise solution. Some users have had luck refreshing their DHCP info, some after simply disabling and enabling the network adapter, but so far it hasn't been consistent enough to put in stone. Quote Link to comment
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