Jump to content

Failing to activate over internet after installing Yosemite


Recommended Posts

I recently did a clean install of Yosemite on my MacBook Air and after installing Vectorworks it said it needed to be activated over the internet. I clicked 'Activate' and it brought up an error saying:

"An attempt to activate over the Internet has failed because of communications problems. Do you want to try again? Make sure you have unrestricted internet access and that you are connected."

I click "Try Again" but it just goes back to the same error message and all I can do is quit the program.

Any help appreciated!

Link to comment

Success!

I removed my DNS server numbers and two default ones appeared and Vectorworks was able to activate.

System Preferences > Network > Wi-Fi > Advanced... > DNS > remove all DNS numbers that appear in the list by selecting them then pressing the minus button on the bottom left.

Edited by willcfg
Link to comment
  • 1 year later...
  • Vectorworks, Inc Employee
1 minute ago, Matteo Bianchi Studio said:

Hi

 

I have the same problem. Tried to remove DNS numbers as suggested but it didn't solve the problem.

I tried to reinstall from scratch but the same message appears again.

Any other suggestion?


Is "An attempt to activate over the Internet has failed because of communications problems." the exact error message you are getting? Or is it worded differently? Has this machine ever activated successfully before with this or any other versions?

Link to comment
  • 1 year later...

I found this old thread that is nearly exactly my current problem, so i thought I'd ask again if this problem is solvable.   In my case, I have VW2014 and it activates over the internet just fine, and is fully useable.  However, VW 2015 does not activate, and shows the same error message as listed above.  There was a time when it worked correctly on my 2010 MacBook Air.  Then, there was a time when I could click on the "try again" button multiple times and it might work.  I think one time I clicked on it about 30 times and it worked.  Now I've clicked over 40 times and it doesn't work.   Sadly I tried to remove my DNS server number, but the little "minus" check box is grayed and I couldn't remove the DNS server from the preferences.  I found that I could add a DNS server, and I put in a dummy number, that made no difference.

 

I don't use VW on the MacBook for anything serious, so this has never been a priority, but I'd still like to solve this problem.   Any help ?  Jim ?

Link to comment

just thought I'd add this note to bring this topic to the top of the forum list ....   does anyone care ?     I really do think that Nemetshek has some responsibility to ensure I can use the product I already paid for  ....   this is not really an "old software compatibility" problem.  This is an activation problem.   If I can't activate it over the internet, shouldn't Nemetschek just tell me how to make it run without internet activation ?  

  • Like 1
Link to comment
  • 10 months later...
On 12/28/2018 at 10:32 AM, domer1322 said:

just thought I'd add this note to bring this topic to the top of the forum list ....   does anyone care ?     I really do think that Nemetshek has some responsibility to ensure I can use the product I already paid for  ....   this is not really an "old software compatibility" problem.  This is an activation problem.   If I can't activate it over the internet, shouldn't Nemetschek just tell me how to make it run without internet activation ?  

did you ever find a solution?

 

Link to comment

well .... it turns out the solution was to upgrade everything.   Nemetsheck will not allow anyone to use it without internet activation.    It seems when Apple upgraded their Mac OS, that caused a problem with the VW version activation.    I suppose I could try to downgrade the Mac OS, but that simply causes the browser to be downgraded, which makes internet use inconsistent.  So ... it is the same story we've all suffered with computers for years .... upgrade or die.      In this case, I'm dead.   (You are too  ....    :)

Link to comment
11 hours ago, domer1322 said:

well .... it turns out the solution was to upgrade everything.   Nemetsheck will not allow anyone to use it without internet activation.    It seems when Apple upgraded their Mac OS, that caused a problem with the VW version activation.    I suppose I could try to downgrade the Mac OS, but that simply causes the browser to be downgraded, which makes internet use inconsistent.  So ... it is the same story we've all suffered with computers for years .... upgrade or die.      In this case, I'm dead.   (You are too  ....    :)

Thanks for the reply. Just to be clear, you mean upgrade my computer? or upgrade Vectorworks? In my case I can use VW 2017 fine on my Windows 7 machine, which is a 2013 laptop (a bit old but is a powerhouse and can still run every other 3d modeling, rendering, or gaming software I use with ease.) I am trying to install VW 2020. 

My options are to continue using my 2017 license, upgrade my operating system to windows 10 (which I have to do soon anyways) or start using software that works better. 

Link to comment

Each case is different, and yours is different than mine.  My problem was that VW2015 initially worked well on my 2009 MacBook Air.  Then, I upgraded the MacOS and Safari and didn't realize until later that VW2015 would no longer initialize on the internet from my MacBook.   My older version of VW 2014 still initializes on the internet so I can use that on my MacBook Air.   I was (and am still) using VW2015 on my newer iMac with Yosemite (OS 10.10.5) but I can not upgrade the MacOS without also having to upgrade VW.    Since I am retired, I don't intend to upgrade VW ... so I'll keep the same Mac OS and iMac until they are dead .... for the sole reason of keeping VW 2015 functional. 

 

I still think Nemetsheck is deficient for not making a patch for the internet initialization so I can use VW 2015.  However, I doubt I'm the first to have software become outdated and I guess no software company cares about that.   In my view, I paid for something and I can no longer use it .    i think that is bad practice.

  • Like 1
Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...