barkest Posted April 20, 2015 Share Posted April 20, 2015 Hi, I have a student who has the following setup at home mac 10.10.1, 2.7ghz with 8gb of memory. He is running 2015 sp 3 and can only render in open GL. Any other render and it crashes. Does anyone know of any issues why this should not render? thanks Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted April 20, 2015 Vectorworks, Inc Employee Share Posted April 20, 2015 Any file at all? Even a simple sample extruded cube crashes out? In any case, they should get in touch with support directly, we havent had that in any broad set of users. They will likely need a file that it happened in an this from that user's machine: http://kbase.vectorworks.net/questions/627/DirectX+Diagnostics+and+System+Profiler Quote Link to comment
barkest Posted April 20, 2015 Author Share Posted April 20, 2015 thanks I got him to render a cube with a colour on it (no textures or anything) He can get in touch with support but he needs an answer now because he is a student who has a hand-in next week btw - brand new mac purchased today any ideas at all? Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted April 20, 2015 Vectorworks, Inc Employee Share Posted April 20, 2015 I would expect its something file based, but without seeing a diagnostic or file id only be able to recommend moving his geometry into a new doc via this procedure: http://kbase.vectorworks.net/questions/790/Layer+Import That would clear the issue in MOST cases if it was file-specific. Otherwise, if the machine is below system requirements, that can happen, I can also determine that from the diagnostic. Not all of the new Macs are acceptable for working with Vectorworks. Quote Link to comment
barkest Posted April 20, 2015 Author Share Posted April 20, 2015 thanks Jim that link you gave. Where do you have to send the report? thanks Quote Link to comment
michaelk Posted April 20, 2015 Share Posted April 20, 2015 It's hard to say without seeing the drawing, but when I've experienced instant crashes it's almost always- - corrupted texture (usually from a much older version of VW) - corrupted geometry (usually from a much older version of VW) - self intersecting geometry (usually from a much older version of VW) - objects with 10,000+ mesh objects (usually downloaded from web, created in another surface modeling application) - drawings with 100+ light objects - any use of a multiple extrude hth mk Quote Link to comment
barkest Posted April 20, 2015 Author Share Posted April 20, 2015 thanks mk but it is a cube with a colour on it. He purchased a new mac and has updated to sp3 so not sure what is going on thanks again Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted April 20, 2015 Vectorworks, Inc Employee Share Posted April 20, 2015 thanks Jim that link you gave. Where do you have to send the report? thanks If you and your student are both using UK licenses, your support contact would be: The Technology Park, Colindeep Lane, London, NW9 6BX Tel: 0208 358 6668 | Email: designteam@unlimited.com Training: training@unlimited.com www.bimvectorworks.com Quote Link to comment
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