TK-421 Posted December 18, 2002 Share Posted December 18, 2002 We are unable to open a VW file (113 mb) that has a photoshop image within it. At first VW seems like it will open it but then shoots you out with the "unexpectedly quit" notice. We are running OSX and VW 10 on a Mac with plenty of memory. Any help would be appreciated. Quote Link to comment
Guest Posted December 18, 2002 Share Posted December 18, 2002 Jon Do you have any other applications running? Do you have classic mode launched and running? What version of OS 10 do you have? How much memory do you have? Have you tried to restart the computer and then open the file? Quote Link to comment
TK-421 Posted December 18, 2002 Author Share Posted December 18, 2002 Katie: I have nothing else running. My computer has OS 10.2.2 (jaguar) and vectorworks (landmark) 10.0.1 on it. Normally I don't have classic running but in this case I did restart in Classic Mode, but that didn't work either - even after bumping the memory. Quote Link to comment
TK-421 Posted December 18, 2002 Author Share Posted December 18, 2002 Also, my computer has 768 MB on a G4. Quote Link to comment
Guest Posted December 18, 2002 Share Posted December 18, 2002 So, do you have classic running or not? You shouldn't have VW running in classic. If nothing in classic is running, close classic mode. Try to open the file then. If it still fails, send the file to me at tech@nemetschek.net attn:Katie (in the subject line) and I'll take a look at the file. Quote Link to comment
TK-421 Posted December 18, 2002 Author Share Posted December 18, 2002 Hello Katie: I do not have classic running (hardly ever do) nor any other programs and have tried to open the file many times with no success. I would send you the file but it is huge (113 MB). Can you receive files of this size? We normally don't have files this big but the photoshop image had detail we needed to trace creating the great file size. Besides the image, the file is pretty basic. Any other suggestions? Quote Link to comment
CipesDesign Posted December 18, 2002 Share Posted December 18, 2002 Dear Jon (I know, it's cheesy), I was most interested in your problem. I gave it a bit of thought and here's what I would try: if you can go back to the last (or next earlier) file that opened, or if you keep sequential backups, you might try re-constructing the file in a slightly different way, possibly importing the image file as a smaller or compressed version. Just a thought, good luck! Peter Quote Link to comment
Guest Posted December 18, 2002 Share Posted December 18, 2002 Jon, I was just informed that this is a known bug and is scheduled to be addressed for a future update in VW 10. We apologize in advance for any inconvenience this may cause. Quote Link to comment
TK-421 Posted December 18, 2002 Author Share Posted December 18, 2002 Katie - Thank you for your response. I look forward to a future update that will fix the problem. Peter - That was a good idea and I would have done that but I had already overwritten the backup file with this one because it was working fine the day I imported the photoshop image. It appears that once you quit vectorworks for the day or session, then the bug occurs. I'll just have to remember to delete the image before I save an quit next time. Quote Link to comment
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