jeremyb Posted June 4, 2014 Share Posted June 4, 2014 Many of my tool icons are missing and are replaced with red crosses. How can I replace these with the proper icons? Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted June 4, 2014 Vectorworks, Inc Employee Share Posted June 4, 2014 You installed it directly on this machine with this operating system version, or did you have it installed before an OS upgrade or migration from another disk/computer? In any case, the only resolution is a full uninstall and reinstall (Don't just reinstall overtop the broken installation, that almost never helps), but if it occurs after doing that, contact tech support directly so they can find the cause: http://kbase.vectorworks.net/questions/1105/Uninstalling+Vectorworks Quote Link to comment
jeremyb Posted June 5, 2014 Author Share Posted June 5, 2014 Jim Thank you for your reply. Yes in was installed as part of a migration. I have now completely uninstalled as per instruction s on the VW website and tried three times to do a full re-install, however this has failed every time, as listed in an installer log, see blleow. Not sure if you canmake any sense of tyhis - I can't! @2014-06-05 13:53:33,399 INFO VWInstaller Branch 19.0.0 Build 201692 installer5 Series E Vectorworks 2014 19.0.0(201263) Products: Fundamentals Renderworks Landmark 2014-06-05 13:53:33,400 INFO Packages location: /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/../../../Packages 2014-06-05 13:53:33,400 INFO Program started. 2014-06-05 13:53:33,400 INFO Creating pass-through for gettext keys. 2014-06-05 13:53:33,400 INFO disconnecting language translations 2014-06-05 13:53:33,400 INFO Required module dependency FAILED: sys version (2, 5) (actually (2, 6, 2, 'final', 0)) 2014-06-05 13:53:33,400 INFO Optional module dependency FAILED: flogging version [any] (actually None) 2014-06-05 13:53:33,400 INFO Required module dependency verified: wx version 2.8 (actually 2.8.10.1) 2014-06-05 13:53:33,400 INFO System information: 2014-06-05 13:53:33,401 INFO OS = Darwin 2014-06-05 13:53:33,401 INFO User preferred encoding = mac-roman 2014-06-05 13:53:33,401 INFO Default locale: 2014-06-05 13:53:33,401 INFO None 2014-06-05 13:53:33,401 INFO mac-roman 2014-06-05 13:53:33,401 INFO Current system encoding = utf-8 2014-06-05 13:53:33,401 INFO FileSystem encoding = utf-8 2014-06-05 13:53:33,401 INFO OS platform = Darwin-13.2.0-x86_64-i386-32bit 2014-06-05 13:53:33,401 INFO OS release = 13.2.0 2014-06-05 13:53:33,401 INFO OS version = Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64 2014-06-05 13:53:33,401 INFO Startup information: 2014-06-05 13:53:33,402 INFO Program location = /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources 2014-06-05 13:53:33,402 INFO sys.path: 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python26.zip 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6/plat-darwin 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6/plat-mac 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6/plat-mac/lib-scriptpackages 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6/lib-tk 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6/lib-old 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6/lib-dynload 2014-06-05 13:53:33,402 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6/site-packages.zip 2014-06-05 13:53:33,403 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6/site-packages 2014-06-05 13:53:33,403 INFO /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/Python/site-packages 2014-06-05 13:53:33,403 INFO Package location = /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/lib/python2.6/site-packages.zip/zinstaller 2014-06-05 13:53:33,403 INFO Current Working Directory = /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources 2014-06-05 13:53:33,403 INFO Execution mode (script vs. executable) = executable 2014-06-05 13:53:33,403 INFO Executable location = /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/MacOS/python 2014-06-05 13:53:33,403 INFO Invocation = /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/InstallVectorworks.app/Contents/Resources/InstallVectorworks.py 2014-06-05 13:53:33,403 INFO Zen Installer version: 0.1.@@DO_NOT_MODIFY_REVISION@@ 2014-06-05 13:53:33,403 INFO 2014-06-05 13:53:33,403 INFO setting language to 'eng' 2014-06-05 13:53:33,403 INFO Bootstrapping Main GUI. 2014-06-05 13:53:33,403 INFO Main GUI has been bootstrapped. 2014-06-05 13:53:33,403 INFO Scanning for available packages... 2014-06-05 13:53:33,404 INFO Interview() called. 2014-06-05 13:53:33,404 INFO Fetching default registration values. 2014-06-05 13:53:33,404 INFO Error attempting to fetch plist values. 2014-06-05 13:53:33,404 INFO Traceback (most recent call last): 2014-06-05 13:53:33,404 INFO File "vwinstaller.pyc", line 803, in FetchDefaultRegistration 2014-06-05 13:53:33,404 INFO TypeError: argument of type 'NoneType' is not iterable 2014-06-05 13:53:33,404 INFO Verifying serial number. 2014-06-05 13:53:33,404 INFO Verifying standard serial 2014-06-05 13:53:33,404 INFO Serial number verified. 2014-06-05 13:53:33,404 INFO Interview() finished. 2014-06-05 13:53:33,404 INFO Install() called. 2014-06-05 13:53:33,405 INFO Initializing installer routine... 2014-06-05 13:53:33,406 INFO Reading configuration information 2014-06-05 13:53:33,406 INFO products: Fundamentals, Renderworks, Landmark 2014-06-05 13:53:33,406 INFO gProtectionMode: Series E 2014-06-05 13:53:33,406 INFO gDestination: /Applications/Vectorworks 2014 2014-06-05 13:53:33,406 INFO gUpdaterMode: Install 2014-06-05 13:53:33,406 INFO gLanguage: eng 2014-06-05 13:53:33,406 INFO successURL: https://secure.nemetschek.net/myVectorworks/updater/index.php?vwVersion=2014(201263)&platform=Mac&osVersion=1093&kind=installer&language=eng&serialNumber=E9XMKZ-NZTTRV-YMZRZ8-7F26A9 2014-06-05 13:53:33,406 INFO gTargetBuild: 201263 2014-06-05 13:53:33,406 INFO gSerialNumber: E9XMKZ-XXXXXX-XXXXXX-7F26A9 2014-06-05 13:53:33,407 INFO executableName: Vectorworks 2014.app 2014-06-05 13:53:33,407 INFO gErrorFileName: InstallerLog.txt 2014-06-05 13:53:33,407 INFO gZipsLocation: /Users/jeremybevan/Desktop/Vectorworks2014-SeriesE-Full-Mac/Packages 2014-06-05 13:53:33,407 INFO gUnits: Both 2014-06-05 13:53:33,407 INFO executableName: /Applications/Vectorworks 2014/Vectorworks 2014.app/Contents/MacOS/Vectorworks 2014-06-05 13:53:33,407 INFO Beginning installation process... 2014-06-05 13:53:33,812 INFO free space: 324.89402368 GB 2014-06-05 13:53:33,812 INFO space needed for install: 530628909 2014-06-05 13:53:33,815 INFO Installing common-americanengdict.vpkg 2014-06-05 13:53:33,874 INFO Took 0.03 seconds to install common-americanengdict.vpkg 2014-06-05 13:53:33,878 INFO Installing common-architect-landmark-spotlight.vpkg 2014-06-05 13:53:34,493 INFO Took 0.55 seconds to install common-architect-landmark-spotlight.vpkg 2014-06-05 13:53:34,502 INFO Installing common-architect-landmark.vpkg 2014-06-05 13:53:35,352 INFO Took 0.55 seconds to install common-architect-landmark.vpkg 2014-06-05 13:53:35,410 INFO Installing common-core.vpkg 2014-06-05 13:53:42,051 INFO Took 5.03 seconds to install common-core.vpkg 2014-06-05 13:53:42,057 INFO Installing common-designer-imperial.vpkg 2014-06-05 13:53:43,012 INFO Took 0.95 seconds to install common-designer-imperial.vpkg 2014-06-05 13:53:43,018 INFO Installing common-designer-metric.vpkg 2014-06-05 13:53:44,655 INFO Took 1.17 seconds to install common-designer-metric.vpkg 2014-06-05 13:53:44,659 INFO Installing common-designer-uspaint.vpkg 2014-06-05 13:53:45,225 INFO Took 0.08 seconds to install common-designer-uspaint.vpkg 2014-06-05 13:53:45,254 INFO Installing common-designer.vpkg 2014-06-05 13:53:46,358 INFO Took 0.71 seconds to install common-designer.vpkg 2014-06-05 13:53:46,362 INFO Installing common-hatches.vpkg 2014-06-05 13:53:46,424 INFO Took 0.04 seconds to install common-hatches.vpkg 2014-06-05 13:53:46,427 INFO Installing common-landmark-reportschedules.vpkg 2014-06-05 13:53:46,533 INFO Took 0.04 seconds to install common-landmark-reportschedules.vpkg 2014-06-05 13:53:46,536 INFO Installing common-landmark-spotlight.vpkg 2014-06-05 13:53:46,616 INFO Took 0.01 seconds to install common-landmark-spotlight.vpkg 2014-06-05 13:53:46,619 INFO Installing common-landmark-templates.vpkg 2014-06-05 13:53:46,695 INFO Took 0.07 seconds to install common-landmark-templates.vpkg 2014-06-05 13:53:46,699 INFO Installing common-machinedesign-templates.vpkg 2014-06-05 13:53:46,926 INFO Took 0.14 seconds to install common-machinedesign-templates.vpkg 2014-06-05 13:53:46,963 INFO Installing common-machinedesign.vpkg 2014-06-05 13:53:49,766 INFO Took 2.26 seconds to install common-machinedesign.vpkg 2014-06-05 13:53:49,772 INFO Installing common-renderworks.vpkg 2014-06-05 13:53:52,331 INFO Took 2.22 seconds to install common-renderworks.vpkg 2014-06-05 13:53:52,353 INFO Installing common-stairs-imperial.vpkg 2014-06-05 13:53:52,965 INFO Took 0.24 seconds to install common-stairs-imperial.vpkg 2014-06-05 13:53:52,974 INFO Installing common-stairs-metric.vpkg 2014-06-05 13:53:53,266 INFO Took 0.2 seconds to install common-stairs-metric.vpkg 2014-06-05 13:53:53,284 INFO Installing common-templates.vpkg 2014-06-05 13:53:53,327 INFO Took 0.03 seconds to install common-templates.vpkg 2014-06-05 13:53:53,330 INFO Installing common-walls-slabs.vpkg 2014-06-05 13:53:53,430 INFO Took 0.03 seconds to install common-walls-slabs.vpkg 2014-06-05 13:53:53,433 INFO Installing darwin-architect-landmark.vpkg 2014-06-05 13:53:53,762 INFO Took 0.24 seconds to install darwin-architect-landmark.vpkg 2014-06-05 13:53:53,767 INFO Installing darwin-designer-series.vpkg 2014-06-05 13:53:54,681 INFO Took 0.4 seconds to install darwin-designer-series.vpkg 2014-06-05 13:53:54,684 INFO Installing darwin-fitwallstoroof.vpkg 2014-06-05 13:53:55,164 INFO Took 0.06 seconds to install darwin-fitwallstoroof.vpkg 2014-06-05 13:53:55,181 INFO Installing darwin-landmark-workspace.vpkg 2014-06-05 13:53:55,226 INFO Took 0.03 seconds to install darwin-landmark-workspace.vpkg 2014-06-05 13:53:55,229 INFO Installing darwin-landmark.vpkg 2014-06-05 13:53:55,365 INFO Took 0.13 seconds to install darwin-landmark.vpkg 2014-06-05 13:53:55,379 INFO Installing darwin-plantdatabase-plantfiles.vpkg 2014-06-05 13:53:55,728 INFO Took 0.24 seconds to install darwin-plantdatabase-plantfiles.vpkg 2014-06-05 13:53:55,930 INFO Installing darwin-renderworks.vpkg 2014-06-05 13:54:11,380 INFO Took 11.55 seconds to install darwin-renderworks.vpkg 2014-06-05 13:54:11,385 INFO Installing darwin-appe.vpkg 2014-06-05 13:54:11,480 INFO Took 0.07 seconds to install darwin-appe.vpkg 2014-06-05 13:54:11,480 INFO Total install time: 27 packages in 0.451166666667 min 2014-06-05 13:54:11,566 ERROR Cannot set seed value, executable does not exist! 2014-06-05 13:54:11,566 ERROR Exception occured in doInstall. Traceback (most recent call last): File "vwinstaller.pyc", line 716, in Install File "installerscript.pyc", line 2034, in doInstall NNASeedReplacementError: Unable to replace seed in /Applications/Vectorworks 2014/Vectorworks 2014.app/Contents/MacOS/Vectorworks 2014-06-05 13:54:11,566 INFO Install() finished. 2014-06-05 13:54:11,568 INFO Finish() called. 2014-06-05 13:56:15,188 INFO NodeText returned: finish 2014-06-05 13:56:15,188 INFO Finish() finished. 2014-06-05 13:56:15,191 INFO Program terminated normally. Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted June 5, 2014 Vectorworks, Inc Employee Share Posted June 5, 2014 Download and attempt to install from this link instead: http://download4.nemetschek.net/nnapub/mac/2014/SP3/217857/NNA/eng/installer5/Vectorworks2014-SP3-SeriesE--Mac.zip This one include SP3 which took care of a lot of the issues the SP0 (The one you are using) installer had. If that still fails however, contact your local tech support directly, sending them both that log as well as this from that machine: http://kbase.vectorworks.net/questions/627/DirectX+Diagnostics+and+System+Profiler Quote Link to comment
jeremyb Posted June 5, 2014 Author Share Posted June 5, 2014 Jim Thanks, folowed the link and it's installed. thanks. Jeremy Quote Link to comment
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