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P Retondo

VW 9.5.2 crashes printing to HP 1220C

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Dear NNA, I've reported this problem before. Matthew and Robert McBride advised me to make sure my driver was the native XP driver. This did not correct the problem. Here's the situation:

Win XP

VW 9.5.2

P4 2.2G, 512 MB RAM

HP 1220C using JetDirect on Ethernet

Printing from VW 8.5.2 and from all other programs, including Adobe Illustrator, Word, Photoshop, are okay. Printing from VW 9.5.2 to other printers/plotter okay. When I attempt to print to the 1220C, I get a C++ runtime error warning (multiple times) and a complete VW shutdown ("abnormal termination").

I have reinstalled the XP driver for the 1220C twice and restarted the computer with no effect on the problem.

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You need to remove the driver you are using completely. Install using the built in XP driver. It will have a green checkmark next to it in the print setup dialog box.

This is the only driver that will work without crashing.

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Hi Katie,

Thanks for the response. As I said in my post, I have installed the generic XP driver. The green check box was there. I cannot print to the HP 1220C.

Is there possibly an issue with the JetDirect hardware?

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Hi Katie,

Just checking in to see if you or anyone has a clue about this problem printing to the HP 1220C with JetDirect ethernet hardware. I can't use my color printer to print from VW 9.5.2.

[ 10-22-2002, 01:33 PM: Message edited by: P Retondo ]

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