File crashing on exiting of symbols, pasting symbols, plugin reset

[Christiaan]

We have a model file that is crashing without fail if we exit a symbol, paste (some) objects or try resetting all plugins.

Any ideas? I've tried the delete preference files trick.

[PVA - Admin]

Usually if a Reset All Plugins triggers a crash it is a problem with a specific object or class.

You can try to narrow it down by creating a copy of your document, then in Tools > Organization, delete the top half of the list of classes or layers (whichever you have more of) then save the copy of the file and try a reset. If it works, try a copy of the original file and perform the same steps but with the other half of the classes or layers.

If you can isolate the crash to a particular half of the classes or layers, then cut that class or layer list in half as before, and repeat until you find the culprit.

Its a bit extreme, but as long as you're working with a copy and not the only instance you have of the drawing there is no danger, and it allows you to really tear apart the file and find the issue.

Once it can be isolated to a particular class or object, then a more delicate/precision fix can be applied to the real original version of your file.

[Christiaan]

Thanks Jim, unfortunately the problem is comes and goes (mostly comes) so pinpointing the problem is virtually impossible.

Opening it in v2014 is fine (problem is we need to stay in 2013 until Artlantis plugin for v2014 is released).