Christian Fekete Posted April 26, 2013 Share Posted April 26, 2013 I cannot open my file, VW just crashed and will not open anymore. It tries to find a backup file and hangs up during initial setup. I tried with the latest file and just restarting VW w/o opening a specific file but it looks for something that it cannot find. Please help Thank you Quote Link to comment
mike m oz Posted April 27, 2013 Share Posted April 27, 2013 Try importing the Design Layers and their content into a new file. Do it one layer at a time so you can try and isolate the problem if it is with just one layer. Does your existing file have imported DWG, Sketchup files or the like in it? Quote Link to comment
Christian Fekete Posted April 27, 2013 Author Share Posted April 27, 2013 I can't even start VW which crashes after trying to load a startup file. It looks like I need to reinstall it and see if the file will reopen. Could VW be corrupted? Quote Link to comment
Kevin McAllister Posted April 27, 2013 Share Posted April 27, 2013 Will VW allow you to create a new blank file when it opens? If so, its likely your file that is corrupted, not VW itself. KM Quote Link to comment
mike m oz Posted April 27, 2013 Share Posted April 27, 2013 Try deleting your User folder first and make Vw create a new one. Move any custom content files (Library, Template, etc.) in the user folder to a temporary location first. If Vw starts okay then you can proceed with adding them back progressively so you can isolate any files that are corrupted. Restart Vw after each addition. Quote Link to comment
Christian Fekete Posted April 27, 2013 Author Share Posted April 27, 2013 I think that the issue is with the file that VW tries to open on startup up. It tries to read file " and then "verify file" and back and forth and then crashes. Is this a template? Any idea where to look for this file? Quote Link to comment
mike m oz Posted April 27, 2013 Share Posted April 27, 2013 Users/yourname/Library/Application Support/Vectorworks/2013 Quote Link to comment
Christian Fekete Posted April 27, 2013 Author Share Posted April 27, 2013 (edited) Thanks for your help Can't find application support folder, I have an "applications " folder but it's empty I don't think I have so much valuables anyway that was modified from the original install. Can I just reinstall VW? How Should I do that? Edited April 27, 2013 by Balitog L Quote Link to comment
gester Posted April 27, 2013 Share Posted April 27, 2013 are you on a mac or on a pc? what are the specs? rob Quote Link to comment
Christian Fekete Posted April 27, 2013 Author Share Posted April 27, 2013 Thank you very much everyone for your help. I think I found the answer on the knowledge base section. I followed the reset actions recommended and at least VW restarts now. My latest file and its backups seem to have issue though. Here is the link with the knowledge base article (nice to at least get back working): http://kbase.vectorworks.net/questions/1099/Resetting+Vectorworks+Preferences#OSX%20107-108 Again, thank you to everyone for your time trying to help, very much appreciated. Best to all Quote Link to comment
Christian Fekete Posted April 27, 2013 Author Share Posted April 27, 2013 Thank you very much, that worked great, was able to import most of the information back. Quote Link to comment
Christian Fekete Posted April 27, 2013 Author Share Posted April 27, 2013 It did it again, damit! Crashed after rendering on OPEN GL !!!!!!! Quote Link to comment
mike m oz Posted April 28, 2013 Share Posted April 28, 2013 If the problem is happening with a range of files then you may need to reinstall Vw. If the problem is with just one file then you need to look more closely at that file. I would start with checking to make sure that the drawing doesn't have distance from origin issues or distant objects because both cause rendering problems which can include crashes. Check that the drawn information: - Is not a long way from the origin. You can do this by turning the rulers on. - Does not contain information a long way from the drawing origin. You can do this by turning all Classes on and with nothing selected use fit to objects. Quote Link to comment
Bob Holtzmann Posted April 28, 2013 Share Posted April 28, 2013 I used to have freezes on my MBPro with just OpenGL rendering. Upgrading my memory to 8 gigs made the rendering engine work much better. I have MenuMeters (a free pref pane) on the menubar to monitor the processor and memory - sometimes it's good to wait for the processor to finish a high quality rendering of a viewport before working on the computer again. Especially when the CPU's got the cooling fan's speed set on high. Quote Link to comment
Christian Fekete Posted April 28, 2013 Author Share Posted April 28, 2013 I reinstalled VW, was able to open an earlier version of the file but after saving a few times and closing the program, the same thing happened all over again. Cannot open my file and crashes on VW startup. I had setup VW to reopen the previous file automatically and therefore I am on a loop. Stuck without being able to work. What a major PAIN that is Quote Link to comment
Dieter @ DWorks Posted April 29, 2013 Share Posted April 29, 2013 Why would you setup VW to reopen a certain file? Maybe it's this causing the problems? Quote Link to comment
bcd Posted April 29, 2013 Share Posted April 29, 2013 try opening VW by double clicking a know good file - try also renaming the troubled file so VW cannot find it and opens regardless. Quote Link to comment
Guest Wes Gardner Posted April 29, 2013 Share Posted April 29, 2013 Hi Christian, Can you do us a favor and put your computer specs and version of Vectorworks in your profile. It'll make it easier sometimes to figure out issues (and it'll avoid us having to ask "What OS are you on, etc.) Wes Quote Link to comment
mike m oz Posted April 30, 2013 Share Posted April 30, 2013 I omitted to mention that when checking extents that you should also do this in an elevation view so you pick up distant objects in the Z direction. Several months back I had a file that would not render correctly. I eventually tracked the problem down to an imported DWG object that had a 3D fragment which was several kilometres above the rest of the object. That was enough to corrupt the Open GL renderings. Quote Link to comment
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