Kevin McAllister Posted March 27, 2013 Share Posted March 27, 2013 Over the last few years I've filed a lot of detailed bug reports. I feel like its our duty as users to report things so VW becomes a better product. Depending on the complexity of describing the bug I either use Bugsubmit or I file it directly through my distributor. Today's release of SP3 made me wonder "Does us submitting bugs actually help?". Each time a SP is released I scroll through the list of fixed bugs to see if any of my bugs have made the list. To this day I have never seen one in the fix list. After installing SP3 I did a test of the last few bugs I remember filing. Disappointingly all of them are still there. So I'm curious, have bugs you've filed been fixed - in SPs? in full releases? Or are they still bugs? This is purely out of curiosity. I understand that there are probably many versions of VW currently under development - the current SP, the next big release, and the multiple year overhaul - and so there are many levels of bugs - internal, user submitted, legacy that may become irrelevant as things are phased out. I'm also curious if anyone knows how NV approaches the bug list. Is what we see listed as fixes with each SP the comprehensive list or just the user submitted bugs? What's your experience with VW and bugs? Kevin Quote Link to comment
Bruce Kieffer Posted March 27, 2013 Share Posted March 27, 2013 Kevin, It's a good question. I'm pretty sure that over the years bugs I have submitted have been fixed, but off the top of my heard I can't recall specifically. I think all SP releases are "repairing" bugs. The problem most likely is there are so many bugs that they have to prioritize them and deal with them as they can. New features are nice, and they drive software sales, but I would much rather have a more solid program that doesn't fight me all the time. Quote Link to comment
michaelk Posted March 27, 2013 Share Posted March 27, 2013 Yes - I have seen bugs that I've reported get fixed. Usually not in the SP following the bug report, but the second SP after the bug report - if it's a big bug. I think you're correct, Kevin: There seems to be a fix now list, a fix soon list, a fix eventually list.... I'd love to see that list (and renumber / reorder it)! MK Quote Link to comment
ray isaacs Posted March 28, 2013 Share Posted March 28, 2013 i have submitted a lot of bugs, both through service select--as i am doing at this very minute--and the bug submit site, especially with 2013. some of them were fixed, others i'm tole will take a long time, and others i don't know. quite frankly, i'm tired of having to do this. i don't appreciate being treated as a beta tester. i work with other programs, especially in my teaching, and we don't experience nearly as many bugs in those programs as i do in vectorworks. i wish they had some decent form of quality control. i simply don't have time for this. ray Quote Link to comment
Christiaan Posted March 28, 2013 Share Posted March 28, 2013 I'd like an open bug tracker system: http://techboard.vectorworks.net/ubbthreads.php?ubb=showflat&Number=164291 Quote Link to comment
GWS Posted March 28, 2013 Share Posted March 28, 2013 .....quite frankly, i'm tired of having to do this.... Agreed. Why is VW released with so many problems? Quote Link to comment
VincentCuclair Posted March 28, 2013 Share Posted March 28, 2013 (edited) .....quite frankly, i'm tired of having to do this.... Me too.... Edited March 28, 2013 by Vincent C Quote Link to comment
Kevin McAllister Posted June 14, 2013 Author Share Posted June 14, 2013 With a new Service Pack available I thought I would revive this thread. I'm curious, did the bugs you submitted get fixed? It seems like none of the ones I filed have been, again. Kevin Quote Link to comment
Bruce Kieffer Posted June 14, 2013 Share Posted June 14, 2013 None. They must prioritize the bugs, and fix those that affect the greatest number of people. That may mean that some bugs never get fixed. Quote Link to comment
taoist Posted June 14, 2013 Share Posted June 14, 2013 They probably go by the premise that if no one reports a bug then there aren't any, or based on bug report quantity count. We should not be the beta testers to find the bugs. In their minds it is probably considered a more viable solution. Why spend the time and money fixing what is wrong when the users will tell us and we will fix the bugs then, maybe. Just a guess, but when one reads the bug fix list report of the SP's one begins to wonder. Do they not test (real world) the product before shipping it? Quote Link to comment
Ozzie Posted June 14, 2013 Share Posted June 14, 2013 Would be good if you submitted a bug and it was one if they sent you a cap or coffee mug or beanie or mouse pad or something How about a sticker for the back window of your car? Quote Link to comment
grant_PD Posted June 14, 2013 Share Posted June 14, 2013 I wouldn't be able to see out my back window. Quote Link to comment
DuncanG Posted June 18, 2013 Share Posted June 18, 2013 I'm not sure that this is the right thread but, talking of bugs, SP4 is corrupting my VW2013. I've tried clean reinstalling and only updating to SP3 and it's still corrupted! Any ideas...this has stopped me working and I have deadlines to meet! Quote Link to comment
bc Posted June 18, 2013 Share Posted June 18, 2013 Probably best to start a new thread and also contact tech support directly. Quote Link to comment
Bruce Kieffer Posted June 19, 2013 Share Posted June 19, 2013 SP4 is out! Yea! Maybe some of the bugs that are really slowing down my work flow have been fixed? Nope! Quote Link to comment
Kevin McAllister Posted June 19, 2013 Author Share Posted June 19, 2013 I received an email from my distributor today to let me know one of my bugs is getting fixed...... in VW2014 :-( Kevin Quote Link to comment
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