can't save 2012 files in 2013

[ray isaacs]

when i open a 2012 file in 2013, then later try to save it, i get this message: "Internal Error - general failure encountered during disk I/O operation. (Failure on attempt to open file)"

does anybody know what it means? how do i solve the problem? this is a serious hang up right now.

unfortunately, now when i try to open the files in 2012, i get this message as well. so going back to 2012 doesn't seem to be an option.

cheers,

ray

[Christiaan]

Doesn't sound good but try the update that was just released yesterday:

http://www.vectorworks.net/downloads/ServicePack.php?major=2013&servicepack=1

Of course you have backups of your v2012 files right? Or have you made a lot of changes after converting to v2013?

[ray isaacs]

thanks, christiaan, for a quick response. you're right, it's not good.

i just downloaded and installed sp1...hoping and hoping...but it didn't solve the problem.

yes, i do have back ups, but i hope i don't have to dig into them.

cheers.

[monkey]

is this saving to a server? i had this a couple of times, and saving to the desktop worked.

[ray isaacs]

monkey,

i'm saving to the hard drive on my macbook. i tried saving to the desktop and it worked. thanks for the suggestion. i also tried saving to a new folder and that worked. for some reason i can't save to the original folders from which the files come. i had a similar issue last winter, getting a different error message. at that time i had to create a new user account and re-do all of my folders. don't want to do that again.

i wonder what is causing the problem. is it mac os, is it vw, or is it the combination? in the mean time i'm waiting to hear from the vw tech people.

cheers,

ray

[Roman]

http://techboard.vectorworks.net/ubbthreads.php?ubb=showflat&Number=177303#Post177303

This is becoming a little ridiculous. I've stopped recommending VW to mac users...

[pgym]

when i open a 2012 file in 2013, then later try to save it, i get this message: "Internal Error - general failure encountered during disk I/O operation. (Failure on attempt to open file)"

The two situations I've run into this have been the original file has either been renamed while the file is open or the file has been moved to a new location (folder, drive, etc.). My guess is that VW stores the location of open files using hard links, and renaming/moving the file breaks the link so VW chokes.

Saving using "Save as" takes care of the problem.

http://techboard.vectorworks.net/ubbthreads.php?ubb=showflat&Number=177303#Post177303

This is becoming a little ridiculous. I've stopped recommending VW to mac users...

Completely unrelated issue.

[Kevin McAllister]

If you happen to have selected the file icon in the Finder it can sometime cause problems like you describe as well. Vectorworks thinks that the System or some other App is using the file.

KM

[ray isaacs]

kevin, i have run into problems having files selected in the finder. but, i just double checked, and that is not the case here.

pgym, i saved both ways--"save" and "save as"-- but there is no difference in this case. as i look into it more, it seems to depend upon which folder i save the document to.

[pgym]

pgym, i saved both ways--"save" and "save as"-- but there is no difference in this case. as i look into it more, it seems to depend upon which folder i save the document to.

Hmm ... I presume you've checked folder (and file) permissions?

[ray isaacs]

bingo! turns out it was due to some fallout from some serious ios/vw corruption last winter that i apparently didn't entirely clear up. still some file permissions to update.

thanks, pgym.

ray

[pgym]

Glad you got it sorted.

Too bad all VW issues aren't as easily resolved.