We're trying to update VW2009 from build 94894 to the newest SP5 update, however we get the following error:
There was an error in GetAndInstallUpdates
Within the log file it says:
ERROR function: GetAndInstallUpdates
ERROR file: installerscript.pyc
ERROR function: GetRemoteFileSize
Now we've tried on an external network and the update seems to be working just fine. Therefore I suspect there is something in our firewall that prevents the update from reaching Nemetschek servers. Having all the clients on an external network is not really an option, so I've researched a bit on which ports should be opened.
I've found these:
install.nemetschek.net (207.10.60.76)
download2.nemetschek.net (69.20.69.136)
Port 80 (UDP & TCP)
Port 75 (UDP & TCP)
However it still does not work.
Could it be that we're behind a proxy that causes the issue?
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Rocky
Hi
We're trying to update VW2009 from build 94894 to the newest SP5 update, however we get the following error:
There was an error in GetAndInstallUpdates
Within the log file it says:
ERROR function: GetAndInstallUpdates
ERROR file: installerscript.pyc
ERROR function: GetRemoteFileSize
Now we've tried on an external network and the update seems to be working just fine. Therefore I suspect there is something in our firewall that prevents the update from reaching Nemetschek servers. Having all the clients on an external network is not really an option, so I've researched a bit on which ports should be opened.
I've found these:
install.nemetschek.net (207.10.60.76)
download2.nemetschek.net (69.20.69.136)
Port 80 (UDP & TCP)
Port 75 (UDP & TCP)
However it still does not work.
Could it be that we're behind a proxy that causes the issue?
I really hope you can help us.
Best regards
Rocky Nordberg
OK a.m.b.a
Denmark
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