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callout text box issues


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Has anyone dealt with an issue with using a Callout Tool whereas the text does not get distributed evenly when you adjust the shape of the text box? When I adjust the box to create two or more rows of text, instead of the word adjusting to the next line, its actual letters. Not sure if this post will keep the formatting but here is my best example:

Normal:

NO GRADING PERMITTED WITHIN

TREE PROTECTION FENCE

Current Problem:

NO GRADING PERMITTED WI

THIN TREE PROTECTION FE

NCE.

The word "WITHIN" is split in an inappropriate break.

Please any help is greatly appreciated.

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