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Vectorworks 2010 AppCrash on Opening - Windows 7 64bit

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The Problem:

I purchased a brand new laptop yesterday, running on 64 bit windows 7 home premium.

I downloaded and installed vectorworks 2010 (free Student Edition).

When I attempt to start vectorworks, the splash screen appears (says initializing rendering system in the bottom left corner) but does nothing else. As soon as I click on the window anywhere I get 'Vectorworks 2010 Application has stopped working' with the option to 'check online for a solution and close program' (clicking this just closes the program) or 'close program' .

With the following details:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Vectorworks2010.exe

Application Version:

Application Timestamp:4bfd775b

Fault Module Name: aticfx32.dll

Fault Module Version:

Fault Module Timestamp: 4cabd6fc

Exception Code: c0000005

Exception Offset: 00025861

OS Version: 6.1.7600.

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2:0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Things I've tried:

Uninstalled Quicktime and installed version 7.6.2.

Completely uninstalled vectorworks (from registry etc) and reinstalled. TWICE.

The video card driver is up to date.

I only have 2GB RAM which I know is on the low side (I've ordered an extra 2gb to add) but surely this will only affect running performance rather than not being able to start up at all?.

I run it in computer administrator.

I've tried running it in compatibility mode for every older OS on there. still no luck


I've spent hours and hours searching this problem, it has come up quite a few times for various versions of the software and with different OS, with many solution suggested.

I feel I've tried every solution I've seen. Has noone found a fix for this problem?????

Really want this to work, fast response very much appreciated!

thanks, Hannah

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