Upgrade question

[Jim Terry]

I got an upgrade (VW 2011) and am installing it clean on a laptop I just reformatted. Have plenty of room on an XP Pro Dell Inspiron.

However, I type in the SN and the installation just stops. Do I need to have an older version installed in order to upgrade or am I having a disk problem.

I think I remember a similar problem. Would Norton have something to do with this? Like I have to disable something temporarily?

Edited December 3, 2010 by Jim Terry

[Ray Libby]

It's always a good idea to disable any virus protection, firewalls, etc. when installing anything. Try that and post back if you are still having problems.

[Jim Terry]

Big Negatory.

Disabled Norton 360 Firewall and Virus. Enter SN, it thinks for a second, then nothing.

[Ray Libby]

You may have a bad DVD. Try copying the contents of the DVD to your hard drive and install from there.

[Jim Terry]

I have called the support number.

First, this laptop was just reformatted, and it appears I have nowhere near all the Microsoft updates I need even though I downloaded over 140 of them yesterday. I am currently downloading like a mad man and hoping that does the trick.

In the meantime, it loaded onto my Desk top just fine.

More later.

[Jim Terry]

So after about an hour of Microsoft updates, it finally loaded.

Now I have to re-install Norton.....so it goes.