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Tech Support vs Training Support ? Which is it ?


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Contacted Tech support in the past and was told that problems with the software (ie: it won't load from the provided disks) were their domain.

Training is where you should be asking the "how questions". (ie: how do you use the circle tool to make a cylinder) Now I am told by training that tech support is where I should be going for these questions. (FYI: I have the emails to document this.) In past years tech support has been terrible or non existent, while training recently has been great.

Now my question is ... Where do I really go to get questions answered ?

Peter

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