have DL

[Troy Haas 0]

I have DL & installed Vectorworks and it opened fine the first time, now it says that "XML library failed to load, reinstall. I have and I still get the error mnessage.

Thanks

[Troy Haas 0]

Anyone????????? Any idea's??????

[Ray Libby 1]

What do you mean "I have DL"? What version of Vectorworks? What is your OS?

[Troy Haas 0]

I downloaded 2009. I run a mac OS X 10.5.8

I have downloaded it twice and un-installed and re-installed multiple times. I still get the error message

Thanks for any help you can give me

[Pat Stanford 709]

Where have you downloaded it from? I don't know of any legal download sites.

[Troy Haas 0]

From Vectorworks...

I am student at IU

[Ray Libby 1]

Please create a signature with your version of Vectorworks and computer specs including OS. Click on the My Stuff link at the top, Edit Profile. This will help us help you.

[Troy Haas 0]

Not sure how the signature helps, but I made one...

Thanks

[Ray Libby 1]

Try running disk utilities and repair permissions.

If that doesn't work you will need to call tech support.

[Pat Stanford 709]

Strange you have downloaded VW2009. I am certain the Educational program is currently shipping VW2010.

You should probably contact:

If still have questions, you can reach a trained educational representative at 877-202-3952 or you can e-mail us at StudentServices@Vectorworks.net

[Guest jkelly]

Have you also applied the latest update to your install? For 2009 you should have SP5.

[Troy Haas 0]

Pat, why the suspicion? I am just trying to get the software to work so I can learn.

I downloaded 2009 because I did not know which one we would be using in class this fall and it said I could upgrade, but not go back to an earlier version.

Now I can't even get 2010 to come up.

Yes I have applied the latest patch, Thank you.

I will email tech support since nothing else is working, Thanks all.

[PVA - Jim 2,321]

That error occurs if you move the application out of the Vectorworks 2010 folder, normally users will attempt to put this on the desktop. Is it located anywhere OTHER than the Vectorworks 2010 folder? If so, place it back in that location and attempt to run it.