Error while animation save

[tamarindi]

I'm writing on behalf of a colleague:

Had a PC with XP, upgrade VW2008 to VW2010 architect+ render. Every thing worked perfect. Software protected with dongle. SP3.

specifications:

Q9550 Quad

2.83 Ghz

4 GB ram

32 bit

Geforce GPS250

A few days ago He formatted the computer and installed Win7. All drivers updated, including VW SP3.

Problem: while saving animation, even a simple extrude, he gets immediately an error message:

An unknown OS error ID#-2010

Result - can't save any animation.

To test this issue: He installed the VW on a Laptop (Toshiba, Duo T6570, 2.1 GHz, 4Gb ram 32 bit). Clean computer. Win 7. Not connected to the internet (we thought it might be a virus...).

Same error message.

We contacted the local distributor for assistant. They said it can't be a VW problem, nor the dongle.

We installed the VW on a third computer. Now with XP. Same error!!!

Computer technician mentioned it might be a virus transferred through the dongle to all 3 computers.

Beside of this error, the software behaves slowly, and even simple rendering and openGL are not responding well.

We updated all drivers to match the Win7 system.

All hardware is compatible and new.

And again - until a few days it worked fine on XP.

Today we un-installed the software (including the registry), and installed a new free-trial version.

Same error.

We reinstalled the previous VW2008 with the dongle....

Same error.

This is too weird !!

Can anyone think of a solution???

The local distributor refuses to replace the dongle or even the installation disc so we can check it....

Any ideas....?