My tool sets have disappeared!

[luckygemini521 0]

I'm using the 2009 version of vectorworks and somehow during a restart, the tool sets (menus on the left side of the screen -- basic, dim/set, etc.) have disappeared and I cannot for the life of me figure out how to get them to reappear. I have gone through the Help menus and all I see is information on how to edit tool sets that are already visible but no information on how to get a certain tool menu to display. I'm extremely frustrated and would like to continue working!!!

Thanks so much!

[mar schrammeyer 2]

menu bar/windows/palettes/tool sets

[mike m oz 360]

With nothing selected right click in an empty part of the drawing. On the contextual menu that comes up choose Palettes and put a checkmark against Tool Sets.

OR

Go to the Window menu and select Palettes and put a checkmark against Tool Sets.

[luckygemini521 0]

ugh thank you so much!

[JeffPPI 0]

be sure to save your workspace too, then you can just load it up if that happens again.

[4younn23 0]

My tools bar hasn't disappeared however all the tool options that are meant to be there are gone so it is blank.....any ideas??

[Adam Robinson 27]

Hi @4younn23,

This is a symptom of a corrupt workspace.  Please let me know if you are on a Mac or Windows computer and which version of Vectorworks you are using so I can tell you how to resolve this.

[Randy12 1]

I have the same problem. I am on a mac with VW 2019 upgraded from 17 last week. My Tool sets worked at first but now are an empty window.

I can go back to a prior work space and they are there. ??

[Adam Robinson 27]

Hi @Randy12,

This will be because one of your workspaces has become corrupt.  You will need to reset your user folder by doing the following:

 

Close Vectorworks > Finder > Go > hold Alt/Option and click Library > Application Support > Vectorworks > rename 2019 to 2019old > open Vectorworks.

[Randy12 1]

Thanks, That got it back. I had to run migration manager again and all is good. Thanks

[Julia79 0]

I'm facing the same problem, I can't find the basic palette.

I just installed Vectorworks on my new mac and I can't find the Basic Palette.

Not even changing Workspace or doing right click on the empty space.

 

Vectorworks Version: 2019 SP4 (Built 490894) (64-Bit)

Computer: Mojave Version 10.14.6

 

Any ideas how to solve this?

[Jeremy Best 144]

Hi @Julia79, the full prescription delivered by @Adam Robinson above is also what I recommend. I've noticed what seems to be a trend of issues for users of Vectorworks 2019 who have opted to migrate Workspaces from a previous version of Vectorworks and I suspect this will be the case for you also. I'd be interested to hear if this works for you. 

[michaela.dunworth@tafensw. 0]

just installed Vectorworks 2019 on my new Mac today and cannot display a menu bar and tool sets in now a grey empty box.  I've got it selected under the Palette menu but can't dock it and it is empty. help!

[amoledo 0]

I am having the same issue as listed above, but I'm on PC. Any idea on how to fix?

[Justin Paul 0]

I’m also having the same issue after following a tutorial, I was hesitant to begin with when he suggested to reset saved settings but I did anyway and I’ve lost the basic palette have tried all suggestions and at best end up with a grey box 

[Jeremy Best 144]

@amoledo & @Justin Paul, try this lightweight version of the full 'Resetting Vectorworks Preferences' process: 

1. In Vectorworks go: Tools > Options > Vectorworks Preferences… 
2. In the User Folder tab, click on 'Reveal in Finder' (Mac) or 'Explore…' (Windows)
3. Quit Vectorworks then…
4. In the Finder / File Explorer window you just opened, add something like an 'x' or the word 'old' to the 'Settings' folder's name. 
5. Open Vectorworks. 

• If this works, one of your Vectorworks preference files is corrupt. ❗️ Be sure to set up your Vectorworks preferences again to suit your needs. 
• If it doesn't work, quit Vectorworks, change the name back, then try the above process with the 'Workspaces' folder instead.