Jump to content
Sign in to follow this  
Fuge

Is anybody home at Nemeschek?

Recommended Posts

I know you guys had a power outage last week.. I was on hold for 20 minutes and got hung up on waiting for someone to help me simply get a quote for an upgrade. So I call back several times and finally talked to someone. I'm told I'd have pricing within a 1/2 hour, never happened, no call nothing. Call again and leave a message for Pablo. He leaves me a message about needing more info. Left him a message with what I'd like to upgrade. No call back, not quote again. is it that hard? Today I call and NNA is closed.. The 800 number has a the Thanks giving message on it from last fall... Hello?

In all my years of using Vectorworks.. I can't understand why it's so difficult to get something as simple as a quote? You have to be losing business.. this isn't that hard... I can't but help feel it's time to change software packages.

I'm sorry.. I'm not one to rant... but this is ridiculous...

Share this post


Link to post

my understanding is where NNA is located they were snowed in / out / power cuts / servers went down etc etc

I think they have been through a very tough time and even at a point could not get to work

I would try to be patient and keep trying

Share this post


Link to post

You called at a truly extraordinary time. The office was closed two days last week for snow/inaccessabilty, PLUS we has a major power outage for an additional day. Today is a holiday. I promise we'll be up and running tomorrow (Tuesday)!

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

 

7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114

 

© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

×