Jim Smith Posted January 3, 2010 Share Posted January 3, 2010 Hi, I've downloaded the latest VW 2009 update and attempted to update the programme however; I get to the "Starting Update" window, then I cannot observe any activity for 15 - 20 minutes until I get a message informing me that "the update failed". I've restarted, several times & attempted the update I have also trashed the update, & re-downloaded the update (several times) with the same result. Any tips? VW 2009 Architect w/renderworks MacMini Intel processor OSx10.4.11 Quote Link to comment
CipesDesign Posted January 3, 2010 Share Posted January 3, 2010 Hi Jim, it could be a server issue, hard to say. Try waiting until sometime tomorrow when everyone at NNA is back at work. If it still fails I would give tech support a call. Quote Link to comment
colly Posted January 4, 2010 Share Posted January 4, 2010 Ditto, however i don't even get that far. Getting this message.... Quote Link to comment
Jim Smith Posted January 4, 2010 Author Share Posted January 4, 2010 Uppity Date: Downloaded today, installed update, AND IT WORKS! Hope it works for all who may have had the same issues I did last week. Quote Link to comment
Guest jkelly Posted January 4, 2010 Share Posted January 4, 2010 colly: When do you get that error? Is it immediately upon start up, or during the updater running? Quote Link to comment
colly Posted January 5, 2010 Share Posted January 5, 2010 Tried to the longer download version and it still aint working, anybody any ideas? Quote Link to comment
Guest jkelly Posted January 5, 2010 Share Posted January 5, 2010 Which version of OS X are you using? Was this even before you entered your username and password in the prompt? Quote Link to comment
colly Posted January 6, 2010 Share Posted January 6, 2010 10.6.2, and yes before the prompt. its the first message i get. Quote Link to comment
Guest jkelly Posted January 6, 2010 Share Posted January 6, 2010 Can you click the button to open the console when the crash comes up, and then after waiting a few moments to make sure all the buffered messages have come into the console, type, "InstallVectorworks" in the search box in the type right hand corner of Console.app. You should then go to File in the menu and click, "Save a Copy As." Can you email the resulting file? Quote Link to comment
colly Posted January 7, 2010 Share Posted January 7, 2010 Just sent you a PM, Cheers Quote Link to comment
Guest jkelly Posted January 11, 2010 Share Posted January 11, 2010 Note that after working with colly offline we were unable to resolve the issue (but were able to achieve the update another way). If anyone else has this same problem (the updater or an installer not starting at all) please post here with your OS version and the version of the updater. Quote Link to comment
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