vendy works Posted December 22, 2009 Share Posted December 22, 2009 I bought a license for Vectorworks 2010 SPotlight Edition ,but every time when the program started on screen appear " the file cannot be opened because it requires a product that is not activated for the current serial number " . How to remove this message. Thanks in advance Quote Link to comment
Vectorworks, Inc Employee klinzey Posted December 22, 2009 Vectorworks, Inc Employee Share Posted December 22, 2009 It sounds like VW is opening a template file automatically. Try deleting the default.sta file located in Libraries\Defaults\Templates\. If that does not try moving all the files in Libraries\Defaults\Templates\ to another folder. Kevin Quote Link to comment
vendy works Posted December 23, 2009 Author Share Posted December 23, 2009 It sounds like VW is opening a template file automatically. Try deleting the default.sta file located in Libraries\Defaults\Templates\. If that does not try moving all the files in Libraries\Defaults\Templates\ to another folder. Kevin I try ,but nothing's happened. I'm with hardware dongle ,running VW10 Spotlight on Mac. Quote Link to comment
Vectorworks, Inc Employee klinzey Posted December 23, 2009 Vectorworks, Inc Employee Share Posted December 23, 2009 Contact tech support at your local distributor. Your serial number may not match your dongle ID for some reason. They will be able to verify the information and better help you diagnose the problem. Quote Link to comment
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