ldubin Posted November 2, 2009 Share Posted November 2, 2009 First week of September I install VW2009 on our theatre dept computer lab PC's. All works fine for 6 weeks. Than last week VW2009 starts crashing on startup. Only thing new is recent upgrade to Quicktime version 7.6. I uninstall new Quicktime, reinstall version that came with VW2009 installation disk. VW2009 still crashes. It happens while it is initializing the Rendering System and the error is "The instruction "random numers" reference memory at "more random numers". The memory could not be read." I still have the old VW2008 on the hard drive and that starts up with no problem. I have checked the video drivers and they are up to date. Here are the computer specs (there are 3 computers, all the same, same problem on each): Dell Optiplex Gx620 XP Professional version 2002, service pack 3 Pentium 4 CPU 3.40 GHZ 3.39 GHZ, 1.99 GB of RAM Hard drive - 232GB Vectorworks 2009 sp4, Design, Educational license Someone please help! Lara Dubin Theatre Dept. Lighting & Sound Supervisor Mt. Holyoke College Quote Link to comment
Ray Libby Posted November 2, 2009 Share Posted November 2, 2009 If you've created a custom workspace, move it out of the workspaces folder in your user folder. If you are using one of the stock workspace remove it from the workspaces folder in the VW folder in Program Files. You may have a corrupt workspace. If that doesn't work you may need to reinstall. Quote Link to comment
ldubin Posted November 3, 2009 Author Share Posted November 3, 2009 Thank you for your suggestion. I have tried completely reinstalling the program (twice) and I still have the same problem. Quote Link to comment
Ray Libby Posted November 3, 2009 Share Posted November 3, 2009 Did you remove your workspace? Quote Link to comment
ldubin Posted November 4, 2009 Author Share Posted November 4, 2009 Yes, I tried removing workspaces. It still crashes during startup just as it is trying to initialize the Rendering System. Quote Link to comment
Ray Libby Posted November 4, 2009 Share Posted November 4, 2009 How did you check the video drivers? Quote Link to comment
ldubin Posted November 4, 2009 Author Share Posted November 4, 2009 to check the drivers I went to the intel web site and used their intel driver update utility. there I found out I had a customized driver and needed to check with Dell to check for an update. so after much more searching online I could not find any drivers with a later date than the one I had. And VW2009 worked fine on these computers for 6 weeks with this video driver! until I downloaded the latest version of itunes and quicktime. and now, even though I uninstalled the new quicktime and reinstalled the old quicktime version that came on the VW2009 installation disk it still crashes during launch up. Quote Link to comment
Ray Libby Posted November 4, 2009 Share Posted November 4, 2009 Try doing a System Restore to the day before you updated Quicktime. Create a System Restore point before you do this. Quote Link to comment
ldubin Posted November 11, 2009 Author Share Posted November 11, 2009 Tried system restore. did not solve any problems. then I tried turning off the hardware acceleration. that worked with limitations. With the hardware acceleration turned up to just the second level I can open vectorworks 2009. Any higher than that and it crashes the program on launch. So I can now open the program but with very compromised (slow)screen graphics. Again I just want to say that for three weeks in september this program worked great - with the hardware acceleration set at full. I am very frustrated. what triggered this change and how can I fix it? Dell Optiplex Gx620 XP Professional version 2002, service pack 3 Pentium 4 CPU 3.40 GHZ 3.39 GHZ, 1.99 GB of RAM Hard drive - 232GB Vectorworks 2009 sp4, Design, Educational license Quote Link to comment
Ray Libby Posted November 11, 2009 Share Posted November 11, 2009 It sounds like a video card problem. What is your video card & driver version. Quote Link to comment
ldubin Posted November 11, 2009 Author Share Posted November 11, 2009 intel 82945G express chipset family version 6.14.10.4410 driver date 10/14/2005 Quote Link to comment
Ray Libby Posted November 11, 2009 Share Posted November 11, 2009 If it were me I would install a new video card. You can pick one up pretty cheap. Quote Link to comment
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