twonetis Posted September 25, 2009 Share Posted September 25, 2009 (edited) Hi, I just opened and tried to install the new Designer 2010 as delivered to me today via Fedex. I get the error "You have entered an invalid serial number. Please re-enter." Well, I did that - about 5 or 6 times - from the serial number on the sticker on the dvd case. No luck. Any clues? I tried repeatedly to call the Nem... in MD, USA and they are closed for the weekend, even though they were still open when I began calling. Additionally, I paid for the professional full software with my own card and name as an upgrade to an existing academic account and the invoice says "Sold to: (the company address I had it shipped to - not me or my name)" My confidence in the Nem... might be fading a little. Not a helpful start out with the VW. Is this a regular kind of expectation? Any inside tips necessary on how, in the US, I might pursue to straighten this out. I admit I am peeved as I planned to spend the weekend digging into the program, the Pickup book I bought with it, and enjoying a change from Revit. Many thanks Edited September 25, 2009 by twonetis Quote Link to comment
CipesDesign Posted September 25, 2009 Share Posted September 25, 2009 You should call the Sales Team at NNA. I'm pretty sure they can resolve your issue. Quote Link to comment
twonetis Posted September 25, 2009 Author Share Posted September 25, 2009 Thanks Peter, I've done that and I will again for these 2 rather important issues. So is this kind of disconnect common with Nem.. ? Thanks Quote Link to comment
Rossford Posted September 25, 2009 Share Posted September 25, 2009 Make sure your letter O and numeral 0 are correct! Don't ask me how I know to suggest this..... Quote Link to comment
CipesDesign Posted September 25, 2009 Share Posted September 25, 2009 As far as I know there are no letter "O"s in serial numbers. So if it looks like an O it is actually a zero. Same goes for 1 vs l. Quote Link to comment
twonetis Posted September 26, 2009 Author Share Posted September 26, 2009 Haaa!, Yes I do know how you know this one! Been there and done that one! Thank you for the suggestion too as it was a real challenge the first time, but not the problem this time...alas... Quote Link to comment
twonetis Posted September 26, 2009 Author Share Posted September 26, 2009 That makes sense, Peter. ( I sure do miss Oregon. Had my boat on the Columbia at Donaldson's for many years and waded in the Nesutcca as often as possible.) Quote Link to comment
Pat Stanford Posted September 26, 2009 Share Posted September 26, 2009 What are the first 6 (and only the first 6) characters of your serial number? From that I can tell you if it is a serial number for the correct version. Quote Link to comment
michael john williams Posted September 26, 2009 Share Posted September 26, 2009 Why does NNA use 0 and o because it is a real pain and if they do want to use them then they should make it easier to read which is 0 and which 0 sorry o! It is the same with the z and the 2. Quote Link to comment
twonetis Posted September 26, 2009 Author Share Posted September 26, 2009 (edited) Hello Pat, here are the first 6: A5MUSZ. Thanks very much for the assistance. Edited September 26, 2009 by Ray Libby Quote Link to comment
Andrew Davies Posted September 26, 2009 Share Posted September 26, 2009 That's 12! Quote Link to comment
twonetis Posted September 26, 2009 Author Share Posted September 26, 2009 Twelve??? I guess that since 12 expired so long ago, they'll never allow a refund on it.... ;-) Quote Link to comment
Pat Stanford Posted September 26, 2009 Share Posted September 26, 2009 Hello Pat, here are the first 6: A5MUSZ. Thanks very much for the assistance. A means a professional license 5 means VW2010 M means Macintosh US means US Z means nothing. So if you are on a Mac, it should be a valid serial number. Quote Link to comment
Pat Stanford Posted September 26, 2009 Share Posted September 26, 2009 Why does NNA use 0 and o because it is a real pain and if they do want to use them then they should make it easier to read which is 0 and which 0 sorry o! It is the same with the z and the 2. NNA does not use the letters o or i (either lowercase or capital) in serial numbers . They only use the number 0 or 1. This has been the case since at least VW11, probably long before then. I have not ever heard anyone complain about Z and 2 before, but I can see that as an issue also. NNA does use both Z and 2 in serial numbers. Quote Link to comment
twonetis Posted September 26, 2009 Author Share Posted September 26, 2009 Thank you Pat! As I am on Windows, this seems to answer it. Best wishes. Quote Link to comment
Dieter @ DWorks Posted September 27, 2009 Share Posted September 27, 2009 (edited) Hello Pat, here are the first 6: A5MUSZ. Thanks very much for the assistance. A means a professional license 5 means VW2010 M means Macintosh US means US Z means nothing. So if you are on a Mac, it should be a valid serial number. I thought that VW wans't platform dependand anymore? So this means that when I swithc platform, I need another license number? Edited September 27, 2009 by DWorks Quote Link to comment
brudgers Posted September 27, 2009 Share Posted September 27, 2009 Yep. I think that NNA does cross licensing fairly easily, though what your local distributer does may be another matter. Quote Link to comment
Pat Stanford Posted September 27, 2009 Share Posted September 27, 2009 I thought that VW wans't platform dependand anymore? So this means that when I swithc platform, I need another license number? At least in the US A series licenses are platform specific. You can switch platforms at any version upgrade for no additional cost. They do not typically allow platform switches except at version upgrades. B series licenses (dongled) in the US are cross platform and can be installed on as many machines as you like, but will only run on the machine with the dongle plugged in. I don't know what the policies/regulations are outside the US. Pat Quote Link to comment
twonetis Posted September 28, 2009 Author Share Posted September 28, 2009 Issue solved this morning. Marcus Dulin (US Architecture sales) was very accomodating and fast. Thank you all for your help here. two Quote Link to comment
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