vw2009 SP update error

[ehs001 0]

Hi there, i get a error message when trying to install any SP updates to vw2009,

An unexpected response was received from the web server. This could be due to a proxy server intercepting the connection. Please contact support for more information.

it seem to update at works pc fine, (im using a dongle at home)

any help is much appreciated,

cheers,

[Ray Libby 1]

Something is blocking outgoing traffic. More info would be needed.

What OS?

This is a home computer?

Is it on a network?

Do you have a firewall?

[ehs001 0]

its running windows xp home,

its a home laptop,

its on a wireless router, sharing with 2 other users,

i have a firewall (eset smart security 4.0)

i have tried disabling firewall, antivirus, windows firewall,

i have tried using dialup instead of broardband,

nothing has worked so far,

[Guest jkelly]

Something on the network is intercepting the authentication step. Do you have any sort of proxy server set up for your normal web browsing?

[ehs001 0]

No proxy server, and no proxy server setup for normal web browsing,

for username/company name/ and serial number i used the exact same details as i do from my company's(work) pc, but because i use a dongle at home it shouldn't affect the update?

i have also placed a specified IP address to this pc, and entered that IP address into my routers DMZ, which should expose that pc to the internet without any port filtering, firewall etc...

[Guest jkelly]

Email me your UpdaterLog.txt (please don't post it here), I'll take a look at it.