HELP. Software Crash

[designflows]

Hi. Running Vectorworks 12.5.3 on a PC. OS Vista SP1.

Program was running fine yesterday morning. Yesterday afternoon I attempted to open the program and it doesn't finish booting. Windows says the application stopped working. Fault module name is quicktime.

I've un-installed and re-installed both Vectorworks and Quicktime. No Luck. Anyone have any ideas? I really need to finish some things up. Was going to use this long weekend to my advantage. Now I'm up a creek...

Edited May 24, 2008 by designflows

[Jeffrey W Ouellette]

What version of Quicktime are you installing?

[designflows]

Quicktime version 7.4.5

[Ray Libby]

Try an older version of Quicktime, I'm running 7.3.1 with no problems.

http://support.apple.com/kb/index?page=search&src=support_site.kbase&fac=Downloads&q=quicktime%207.3.1

[designflows]

Same problem with quicktime 7.3.1. Here is the Windows error message:

Problem signature:

Problem Event Name: APPCRASH

Application Name: VectorWorks.exe

Application Version: 12.5.3.14996

Application Timestamp: 472bca4f

Fault Module Name: QuickTime.qts

Fault Module Version: 7.3.1.70

Fault Module Timestamp: 4759d194

Exception Code: c0000005

Exception Offset: 00100e01

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 7d23

Additional Information 2: c11b8c5744e23a370c57d9841f6e8407

Additional Information 3: 82eb

Additional Information 4: 84a14984cb794db65fc679ea83f06cdd

[Ray Libby]

I believe the Vectorworks install disk has a quicktime installer on it. Maybe try that version.

[Diamond]

Hi designflows.

Did you sort your issue out? As I have had the same problem with VW 12.5.3 and Vista Ultimate SP1. The only work around is to run VW as an administrator, but then it forgets preferences and I can only open items through the open command (in contrast to double clicking on desktop).

Best Regards.