Problems with organization menu and update install

[SER]

Dear All,

I'd really appreciate some assistance, I'm having big difficulty with Vectorworks organization menu. Every time I try to edit, create new, or delete a class, the whole program shuts down. It also sometimes happens when editing layers. I'm using Vectorworks version 12.5, educational version on a Mac running Leopard.

To try to resolve the problem, I downloaded the update to 12.5.3, but whilst installing, something went wrong and I received an error message saying (quite comically):

Server Responded Huh?

The installation then stopped but on launching Vectorworks again I was required to re-enter my serial number, and name and company info. My settings and workspace had also returned to default.

The problem with the organization panel is still there, but now each time I relaunch, I have to enter the serial number again. The version now reads as 12.51(65397)

I'm really desperate to find a solution! Please help if you can!

Thanks,

Sarah

[Ray Libby]

You do need 12.5.3 to run VectorWorks on Leopard, any previous version will not work. You have to have an internet connection to run the updater and not have a firewall block it. Try running the updater again, if that doesn't work you may need to reinstall.

[Pat Stanford]

There is no Educational version of 12.5.3. You need to go to contact studentservices@nemetschek.net to see about getting an upgrade to VW2008.

Also, see http://www.nemetschek.net/student/index.php

Pat

[SER]

Thanks for your advice Pat,

unfortunately emails to StudentServices@VectorWorks.net keep getting returned for some reason, but I'll keep trying to find a way to contact them.

The programme has worked well until this week, despite Leopard being installed a few months ago, so it isn't clearly connected. Any one any further ideas?

[islandmon]

Don't forget to trash your old VW Preference Files.

[PVA - Admin]

Sarah,

I did not get any returned emails while testing the Student Services email, please try again. Also as Pat mentioned, VectorWorks 12.5.3 is not available for educational users. So please request a copy of VectorWorks 2008, so that you are compatible with Leopard.