SER Posted May 21, 2008 Share Posted May 21, 2008 Dear All, I'd really appreciate some assistance, I'm having big difficulty with Vectorworks organization menu. Every time I try to edit, create new, or delete a class, the whole program shuts down. It also sometimes happens when editing layers. I'm using Vectorworks version 12.5, educational version on a Mac running Leopard. To try to resolve the problem, I downloaded the update to 12.5.3, but whilst installing, something went wrong and I received an error message saying (quite comically): Server Responded Huh? The installation then stopped but on launching Vectorworks again I was required to re-enter my serial number, and name and company info. My settings and workspace had also returned to default. The problem with the organization panel is still there, but now each time I relaunch, I have to enter the serial number again. The version now reads as 12.51(65397) I'm really desperate to find a solution! Please help if you can! Thanks, Sarah Quote Link to comment
Ray Libby Posted May 21, 2008 Share Posted May 21, 2008 You do need 12.5.3 to run VectorWorks on Leopard, any previous version will not work. You have to have an internet connection to run the updater and not have a firewall block it. Try running the updater again, if that doesn't work you may need to reinstall. Quote Link to comment
Pat Stanford Posted May 21, 2008 Share Posted May 21, 2008 There is no Educational version of 12.5.3. You need to go to contact studentservices@nemetschek.net to see about getting an upgrade to VW2008. Also, see http://www.nemetschek.net/student/index.php Pat Quote Link to comment
SER Posted May 22, 2008 Author Share Posted May 22, 2008 Thanks for your advice Pat, unfortunately emails to StudentServices@VectorWorks.net keep getting returned for some reason, but I'll keep trying to find a way to contact them. The programme has worked well until this week, despite Leopard being installed a few months ago, so it isn't clearly connected. Any one any further ideas? Quote Link to comment
islandmon Posted May 22, 2008 Share Posted May 22, 2008 Don't forget to trash your old VW Preference Files. Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted May 22, 2008 Vectorworks, Inc Employee Share Posted May 22, 2008 Sarah, I did not get any returned emails while testing the Student Services email, please try again. Also as Pat mentioned, VectorWorks 12.5.3 is not available for educational users. So please request a copy of VectorWorks 2008, so that you are compatible with Leopard. Quote Link to comment
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