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Yovav

callout tool switch words order

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Hello

I just switched to 2008 and everything is great except the callout tool. As you enter Hebrew text into the callout the word order in the sentence is shown on the screen at the opposite direction. at the dialog box everything works fine, the problem is "just" on the screen, after leaving the dialog box.

For example If I write the text "Just a sample" it will show on the screen as "sample a Just".

Solutions?

THX

Y

Edited by Yovav

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If you are on the Mac, make sure that you have Quartz Imaging on in the VectorWorks Preferences. It is required to get correct display of Unicode text.

Pat

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Hebrew is naturally written and read from right to left and not left to right (which we are accustomed to in English). Perhaps since you are entering Hebrew text, the callout is assuming you are reading from right to left and showing that????? Just a thought...

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Thx for the input but i"m afraid they won't solve the problem...

Pat, I'm on a PC (XS SP2), so quartz is not relevant.

Craig, It might be a directions to investigate, but since entering text with the text tool works fine with Hebrew, I believe that this is a "local" glitch of the callout tool.

Y

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The PC Equivalent to Quartz is GDI Imaging. Is it turned on? If not, what happens when you turn it on?

Pat

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Hello Pat

I tried the callout with GDI on and off. In both cases I got the same result - reverse word order in the sentence.

Another wired fact to the puzzle: I exported the file to VW 11 format and opened it with 11. On the screen, running 11, the word appear at the correct order. it seems that 2008 database contain the words in correct order but display them on the screen at reverse.

Y

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Does it do this in a new blank file? Or just in a single file?

Have you tried resetting your preferences?

Does Hebrew enter and read correctly in other programs?

I am out of ideas here. Sorry.

Pat

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I tried in also in a new file and yet the words appear in reverse order. Reseting the preferences didn't help. Hebrew entered correctly not only in other software, Hebrew is entered and shown correctly with VW text tool.

I even tried selecting the callout (with the reverse words order), then using CTRL+K creating group which contains the lines and the text. After entering the group and double-clicking on the text object, and getting out of it even before doing any editing, fix the display order for the first time.

will Someone from NNA can refer to the problem, please?

Y

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It sounds like we have checked all the possibilities. I recommend that you send the simple test file and a full report to bugsubmit@nemetshek.net

I just did a simple test here. I don't read or write Hebrew, but I changed my input manager to Hebrew. Using the text tool, I get Hebrew characters. Using the Callout tool I get only standard English characters.

I am fairly certain that the callout tool in not Unicode compatible.

Pat

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Hey pat

THX for your effort. I believe that you are correct, abd this is a bug.

3 facts are extra troubling:

1. the callout tool is one of my most used tools, and moving to 2008 but having to get back to text + lines + arrows is bad news

2. This tool worked perfectly in 11 & 12 with Hebrew

3. Yet there is no response From NNA on that topic !

Y

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And one more fact:

I tried installing the VW11 Callout tool into the 2008 plug-ins folder, and adding it to the workspace. It was added perfectly to the tool pallet, but the problem remain the same: using the 11 tool get a reverse words order exactly as the 2008 tool.

Y

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Can Someone from Nemetschek replay to this post?

The issue is pretty annoying, and the non-response is making it worse!

Y

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Have you submitted a bug submit using the appropriate form. I don't think that NNA will use this as a place to discuss issues.

That said, I found it interesting regarding the database. I found a problem with the database not allowing the use of linefeeds. Looks to be a problem in how the XML (the format that the database is stored in) is written to file. A basic problem that should hopefully have a basic fix and will possibly fix your issue too.

If NNA work like many other companies, you submit the bug, then hear nothing unless they want more information, such as a test file - which can be provided on the bugsubmit process. Unfortunately, the bug will be prioritised which may or may not result in a fix. I have submitted a bug regarding my database issues.

Also, what location did you buy your 2008 from? In the UK, VW is localised by the distributors so it may be possible that your distributers are aware of the issue and can provide more pertinent assistance as the use of right-to-left text will be more commonly used.

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Hello Ian

Thx for your replay.

I did report it as a bug to NNA, and they did ask for a test file, and since than I didn't heard a word from them, exactly as you predicted :-(

I didn't understand the connection between database bug you mentioned to the callout problem, but I hope NNA do :-)

Any way it is very frustrating to have a bug that really "kill" such a useful tool, at least for me.

Y

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Yovav,

Tech Support did actually respond your email requesting info about your Callout problem which included your issue ID number on 06/11/2008.

Engineering is aware of this issue and a resolution should be available in a future version. We will also be forwarding you the original response which includes your issue ID number from 06/11/08.

Please be aware that we do not handle tech support issues via the Tech Board, as this meant to be a users community. If you need assistance with tech support please email Tech@nemetschek.net, or call 410-290-5114. If you are a Non-US user please contact your local distributor. To locate your local distributor please use the following link: http://www.nemetschek.net/international/index.php

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It appears that the Callout tool in VW2009 does not recognize Hebrew. Text typed into a text box shows as Hewbrew characters. Text Typed in a Callout shows as English characters.

Pat

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Hello Pat

Thx for the info, but what a shame !

This bug was reported months ago to NNA and it is very disappointing to hear - if I understand correctly - that the situation is worse than before.

Can someone from NNA comment to that issue?

Yovav

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