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ArtisanLandscapes

Crashes when Saving

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Hi, I'm about to post a similar problem. My problem is only using the "save as" command. It does save the drawing but it also closes the program. It's a silent crash, no errors or warnings it just closes. Is this similar to your situation?

Thanks

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We have had some luck today and narrowed the problem a bit.

While saving to the root of "C" i.e "my Documents" all save commands work normally.

If saving to a USB thumb drive it saves and closes the program.

I have yet to go back and see what happens when saving to a network drive.

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1. Are you running the latest updates?

2. Can you please give me the full path to where you are saving your files?

3. What are you backup settings?

Thanks,

Tolu

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1. Are you running the latest updates?

Yes

2. Can you please give me the full path to where you are saving your files?

Here is some new info. The path to the root is OK. What I learned today is that they were saving to a USB flash drive. So, save as to a flash drive close the program. Have yet to ask how it goes when saving to network drive.

3. What are you backup settings?

same location as original file.

Thanks

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Temporarily disable your backup and see if that fixes the problem.

Specifically, what build are you running? You can check this in the "About VectorWorks"

Also, what OS are is VectorWorks running on?

We need this to be able to reproduce the problems.

Thanks,

Tolu

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I am having the same problem.

OS is XP

Latest SP and build.

When mine crashes I get an error message, it doesnt just crash.

Backup setting are set to every 5mins and keep laast 12.

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I recently bought a USB Flashdrive for quick file backups. But my backup software, Retrospect, would crash every time I tried to backup to the drive F: The Retro-tech said this is a known problem with USB drives.

The fix we worked out was to backup to a specific folder on drive F: I don't know if VW has the same problem recognizing a thumbdrive as a removable hard drive. But you might try manually creating a backup folder and put that in the backup path. It works for me.

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I noticed that VectorWorks (Mac) will nearly always crash when you try to save a file to a FAT32-formatted drive, except the first time (when the file is created and first saved).

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