Vectorworks will not start up

[Lee Rose]

Ok now I'm stumped. I have Vectorworks 12.53 running on Win XP SP2 and all of a sudden it won't start up. No splash screen nothing. I've tried the shorcut and the executable directly. Get a "Wait" cursor for a few seconds then back to the standard cursor. No Vectorworks in the process list.

I tried reinstalling the 12.52 to 12.53 update to no avail.

Any suggestions?

Lee Rose

Design Partners

Hollywood, CA

[Pat Stanford]

Try removing your workspace from the Vectorworks/Workspaces folder. Sort the folder by date and remove the one that was changed most recently. It could be corrupt and causing the crash.

Pat

[Lee Rose]

Would that apply if you don't even get the splash screen?

Lee Rose

Design Partners

Hollywood, CA

[Lee Rose]

Didn't effect it. Won't start at all.

[Pat Stanford]

OK, I'm a Mac guy, but here is some troubleshooting tips culled from the past.

1. Delete the preferences file, but make sure you know your serial number as you will have to reenter it.

2. Reinstall VectorWorks

3. Clean out the registry first then Reinstall VectorWorks

before reinstalling

1. open the registry

run regedit.exe (start button)

2. search for Nemetschek

3. delete the keys for version 11 (there should be 2)

one in USER and one in LOCAL MACHINE

4. Delete Quicktime before reinstalling

http://kbase.nemetschek.net/index.php?ToDo=view&questId=104&catId=19

Good Luck,

Pat

[Lee Rose]

Ah-ha. I had been working on deleting an installation of Quicktime that wouldn't upgrade. Will Vectorworks run without Quicktime?

[Pat Stanford]

I belive that VW requires Quicktime. I suggest you do a compelete unistall of Quicktime and VW followed by a reinstall.

Pat

[WDHensley]

I have had the same experience. It happens when workspaces get corrupt. I have started backing up my workspaces so when it happens, I just replace them and VW will start properly. I would suggest that you make a backup copy as well.

Wayne