nycL45 Posted March 3, 2008 Share Posted March 3, 2008 (edited) The title is about it. I can upload the crash log (964kb) if needed. I had three crashes in a short period of time, with one only minutes behind another, and there have been others. The file is all 2D floor plans and interior elevations. Simple, plain vanilla CAD. Crashes occur while drawing, clicking, etc. ? basic things. Few apps (Safari, Eudora, etc.) open, nothing heavy. I now have the Auto Save set for backups every 1 minute. MacBook Pro, 2.16GHz, 2GB, Mac OS 10.4.11 VectorWorks2008 SP2 Fundamentals/Architect/Renderworks Cinema 4D v10.111 VrayForC4D 1.0876 M~R v1.6.1, C4D/M~R plugin v1.6f4 Fryrender 1.9.1 Edited March 3, 2008 by nycL45 Quote Link to comment
Guest Posted March 3, 2008 Share Posted March 3, 2008 When was the last time you ran Disk Utility (or some other disk clean up utility)? Quote Link to comment
nycL45 Posted March 3, 2008 Author Share Posted March 3, 2008 (edited) Hi Katie, I ran Disk Utility, I believe, after the second crash. The home disk has 27gb available and I do not defrag this computer (http://docs.info.apple.com/article.html?artnum=25668). The crashing has been limited to VW so I have not run any diagnostic apps. Edit: What a hoot! I just noted I am a "Greenhorn"! I have been using MiniCad/VW almost since the beginning of MiniCad. Greenhorn! How funny. Edited March 3, 2008 by nycL45 Quote Link to comment
nycL45 Posted March 5, 2008 Author Share Posted March 5, 2008 VW2008 crashed again after saving and then trying to print. The 4.9mb file started out as a dxf, was imported into VW2008 and was copied and pasted into a title block sheet. The crash report is attached. Quote Link to comment
Guest Posted March 6, 2008 Share Posted March 6, 2008 Can you try running Disk Utility again, make sure you choose Verify Disk Permissions AND Repair Disk Permissions. Where are you saving the file? The local computer or a network volume? Quote Link to comment
joerg Posted March 6, 2008 Share Posted March 6, 2008 hi leonard! happened to me quite a while ago... one time it was a corrupt font... i selected all imported text and changed the font, made a new file and copy/pasted all the content i needed and it worked again... the other occasion was an imported drawing and an element was very,very far off the original drawing content. i copied the part i needed in a new drawing, which solved the problem.... good luck! Quote Link to comment
nycL45 Posted March 6, 2008 Author Share Posted March 6, 2008 @Katie, I will run Disk Utility again. The file is on the local computer. Thanks. @ joerg, I have a mixed situation. When this started, the drawing was created in VW on the same computer, not imported. A corrupt font is still a possibility and I may do a cut/paste if it crashes again. The most recent crash involved an imported dxf drawing. This time it repeatedly crashed only while trying to print. With this simple floor plan with layers, I did a cut/paste which seems to have solved that episode (he said with fingers crossed). Thanks for responding. VW has always been a rock solid app and crashing is unheard of here. Hopefully, I have seen the last of it. Quote Link to comment
nycL45 Posted April 8, 2008 Author Share Posted April 8, 2008 (edited) It has been a while but VW2008 has been crashing since I last posted here and has crashed twice so far today. Fortunately, I have the Autosave set to every 1 minute ? yes, one minute. Kate, I would not mind sending you the file I am currently working on, if that would help, or I can send the crash log or both. Edited April 8, 2008 by nycL45 Quote Link to comment
nycL45 Posted April 9, 2008 Author Share Posted April 9, 2008 Description: after working in this 2D doc. for hours, the pointer suddenly becomes the spinning ball for about 2-3 seconds followed by the app closing. A dialog box pops open offering to send Apple a crash report (which I click "yes"). The crashing file size 2.3mg. I have run Disk Utility. Just a reminder on the equipment specs: MacBook Pro, 2.16GHz, 2GB, Mac OS 10.4.11 VectorWorks2008 SP2 (Build 83388) Fundamentals/Architect/Renderworks Quote Link to comment
Vectorworks, Inc Employee Tolu Posted April 10, 2008 Vectorworks, Inc Employee Share Posted April 10, 2008 You should submit a bug with the crash logs and files attached or you can send them to me (tfapohunda@Nemetschek.net) Crash logs can be found here: Users/yourname/Library/Logs/CrashReporter/VectorWorks.crash.log Tolu Quote Link to comment
JHEarcht Posted April 11, 2008 Share Posted April 11, 2008 Tolu I haven't been able to find a Crash Log for VW12 or VW13 on Windows XP. Can you direct me to the location? Or is it just a Mac thing? Quote Link to comment
nycL45 Posted April 11, 2008 Author Share Posted April 11, 2008 (edited) Tolu, Logs and files sent to you yesterday. Leonard Edited April 11, 2008 by nycL45 Quote Link to comment
Vectorworks, Inc Employee Tolu Posted April 11, 2008 Vectorworks, Inc Employee Share Posted April 11, 2008 To JHEarcht Yes it is a Mac thing Leonard, thanks I got the files. I am looking at them now. Quote Link to comment
nycL45 Posted April 21, 2008 Author Share Posted April 21, 2008 (edited) Any word, Tolu? I have had at least 3 crashes this morning. Edited April 21, 2008 by nycL45 Quote Link to comment
Vectorworks, Inc Employee Tolu Posted April 21, 2008 Vectorworks, Inc Employee Share Posted April 21, 2008 I have submitted a bug (bug# B065675 for your reference). The problem is currently being investigated. FWIW, I will updated the bug report stating that "you experienced at least 3 more crashes today". Tolu Quote Link to comment
nycL45 Posted April 22, 2008 Author Share Posted April 22, 2008 Thanks for the update Tolu. It just crashed again, which reminded me to check in here. BTW, I had at least 3 more after I posted yesterday. Fortunately, I have autosave set for "every 1 minute" because the building department drawings I am trying to issue would be in serious trouble. Quote Link to comment
VWUser2335 Posted April 30, 2008 Share Posted April 30, 2008 Similar issue with a more powerful machine (brand new Mac Pro) running Leopard. Crashes on simple tools like Move by Points, Mirror, tugging Keynotes. Had six total crashes today. Quote Link to comment
Jeffrey W Ouellette Posted April 30, 2008 Share Posted April 30, 2008 Martin, What specific versions/builds of OS X and VW are you running? Quote Link to comment
Vectorworks, Inc Employee Tolu Posted April 30, 2008 Vectorworks, Inc Employee Share Posted April 30, 2008 Please could you submit a bug report with your crash logs attached? Thanks Quote Link to comment
VWUser2335 Posted April 30, 2008 Share Posted April 30, 2008 (edited) Re: previous post Mac OS X v. 10.5.2 Mac Pro 2 x 3GHz Quad-Core Intel Xenon 8GB 800 MHz DDR2 VW2008 SP2 Designer, Renderworks (Build 83388) Let me know where to find the crash logs. Edited April 30, 2008 by mleitner Quote Link to comment
Jeffrey W Ouellette Posted April 30, 2008 Share Posted April 30, 2008 Martin, In the file folder: Applications>Utilities, There is a program called "Console". Open it. From the top Menu Bar, select View>Show Log List. On the left hand side of the window you should see a file tree. Expand all the little triangles. Look for CrashReporter. Under CrashReporter you will find "VectoWorks.crash.log". Select it and it will populate the window. From the top Menu Bar, select File>Save a Copy As... I suggest saving to your desktop and then sending that copy along. Quote Link to comment
VWUser2335 Posted April 30, 2008 Share Posted April 30, 2008 (edited) See PDFs Below Edited April 30, 2008 by mleitner Quote Link to comment
Vectorworks, Inc Employee Tolu Posted April 30, 2008 Vectorworks, Inc Employee Share Posted April 30, 2008 Hi Martin, Could you please repost the crash log as a text file? Using PDF totally messes up the format and renders it unusable. Perhaps, you can send it to me directly at TFapohunda@NEMETSCHEK.NET Thanks, Tolu Quote Link to comment
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