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Can't Install SP2R3


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Can't install the SP2R3 service pack:

Get the same error when installing from the disk and downloading the service pack and installing from local HD.

Error message:

"There was an error finding the installer.nemetschek.net on the internet.Perhaps your ISP's DNS is not set properly"

Have allowed the installer programe to work through the fire wall .

Installer log:

U P D A T E R

plugInSupportFile: C:\PROGRA~2\VECTOR~1\Plug-Ins\Plug-In Support.vlb

executableName: C:\Program Files (x86)\VectorWorks 2008\VectorWorks2008.exe

executable is ok: A series found

gBaseBuild: 1300_76681

begin GetAndInstallUpdates Win

pageAndQuery:

/AutoUpdater.php?userName=

buildType=Release

language=eng

exceptValue=

base_build=1300_76681

exceptType=

serialNumber=

updaterVersion=23

platform=Win+%285.1.2600%29

sessionID=0000-00-00+00%3A00%3A00

msgID=REQ_PLAT

action=installerEvent

updaterMode=Update

error in TellAutoUpdatePHP

pageAndQuery:

/AutoUpdater.php?userName=

buildType=Release

language=eng

exceptValue=

base_build=1300_76681

exceptType=

serialNumber=

updaterVersion=23

platform=Win

sessionID=0000-00-00+00%3A00%3A00

msgID=

action=requestFileName

updaterMode=Update

Send the error info to the database, and see if you got back a better error message.

pageAndQuery:

/AutoUpdater.php?userName=vdtpjc

buildType=Release

language=eng

exceptValue=%2811001%2C+%27getaddrinfo+failed%27%29

base_build=1300_76681

exceptType=socket.gaierror

serialNumber=actualserialnumbereditedout

updaterVersion=23

platform=Win+%285.1.2600%29

sessionID=0000-00-00+00%3A00%3A00

msgID=There+was+an+error+finding+installer.nemetschek.net+on+the+Internet.+Perhaps+your+ISPs+DNS+is+not+set+up+properly.

action=installerEvent

updaterMode=Update

error in TellAutoUpdatePHP

There was an error finding installer.nemetschek.net on the Internet. Perhaps your ISPs DNS is not set up properly.

Exception Type: socket.gaierror

Exception Value: (11001, 'getaddrinfo failed')

Exception Stack:

File "InstallerScript.pyc", line 1212, in GetAndInstallUpdates

File "httplib.pyc", line 800, in request

File "httplib.pyc", line 823, in _send_request

File "httplib.pyc", line 794, in endheaders

File "httplib.pyc", line 675, in _send_output

File "httplib.pyc", line 642, in send

File "httplib.pyc", line 610, in connect

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The updater requires internet access to proceed. It appears you weren't connected to the internet at the time you did the update. If you believe you were, then it appears that there is something wrong with the dns server you are using.

Try going to installer.nemetschek.net in a web browser, and see if it comes up. If it does, you should not be getting this error message when updating. If not, there is something wrong, as mentioned above.

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