petercard Posted February 18, 2008 Share Posted February 18, 2008 Can't install the SP2R3 service pack: Get the same error when installing from the disk and downloading the service pack and installing from local HD. Error message: "There was an error finding the installer.nemetschek.net on the internet.Perhaps your ISP's DNS is not set properly" Have allowed the installer programe to work through the fire wall . Installer log: U P D A T E R plugInSupportFile: C:\PROGRA~2\VECTOR~1\Plug-Ins\Plug-In Support.vlb executableName: C:\Program Files (x86)\VectorWorks 2008\VectorWorks2008.exe executable is ok: A series found gBaseBuild: 1300_76681 begin GetAndInstallUpdates Win pageAndQuery: /AutoUpdater.php?userName= buildType=Release language=eng exceptValue= base_build=1300_76681 exceptType= serialNumber= updaterVersion=23 platform=Win+%285.1.2600%29 sessionID=0000-00-00+00%3A00%3A00 msgID=REQ_PLAT action=installerEvent updaterMode=Update error in TellAutoUpdatePHP pageAndQuery: /AutoUpdater.php?userName= buildType=Release language=eng exceptValue= base_build=1300_76681 exceptType= serialNumber= updaterVersion=23 platform=Win sessionID=0000-00-00+00%3A00%3A00 msgID= action=requestFileName updaterMode=Update Send the error info to the database, and see if you got back a better error message. pageAndQuery: /AutoUpdater.php?userName=vdtpjc buildType=Release language=eng exceptValue=%2811001%2C+%27getaddrinfo+failed%27%29 base_build=1300_76681 exceptType=socket.gaierror serialNumber=actualserialnumbereditedout updaterVersion=23 platform=Win+%285.1.2600%29 sessionID=0000-00-00+00%3A00%3A00 msgID=There+was+an+error+finding+installer.nemetschek.net+on+the+Internet.+Perhaps+your+ISPs+DNS+is+not+set+up+properly. action=installerEvent updaterMode=Update error in TellAutoUpdatePHP There was an error finding installer.nemetschek.net on the Internet. Perhaps your ISPs DNS is not set up properly. Exception Type: socket.gaierror Exception Value: (11001, 'getaddrinfo failed') Exception Stack: File "InstallerScript.pyc", line 1212, in GetAndInstallUpdates File "httplib.pyc", line 800, in request File "httplib.pyc", line 823, in _send_request File "httplib.pyc", line 794, in endheaders File "httplib.pyc", line 675, in _send_output File "httplib.pyc", line 642, in send File "httplib.pyc", line 610, in connect Quote Link to comment
Guest Posted February 20, 2008 Share Posted February 20, 2008 The updater requires internet access to proceed. It appears you weren't connected to the internet at the time you did the update. If you believe you were, then it appears that there is something wrong with the dns server you are using. Try going to installer.nemetschek.net in a web browser, and see if it comes up. If it does, you should not be getting this error message when updating. If not, there is something wrong, as mentioned above. Quote Link to comment
petercard Posted February 22, 2008 Author Share Posted February 22, 2008 Lorem ipsum dolor sit amet, consectetuer adipiscing elit. very helpful! don't worrie I copied ways updated vectorworks onto my computer. regards Quote Link to comment
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