Stuart Child Posted February 5, 2008 Share Posted February 5, 2008 We are experiencing a few intermittent problems with one of our machines (PC) running VW12.5.3(80532). Currently clicking on the Vectorworks icon, results in the program beginning to start up, with the flash screen displayed. It then hangs and produces an error warning message (asking would you if you would like to report the error log). Once this has been dispatched or cancelled the whole program then exits. We have reinstalled the update and the required dongle driver. We have also tried the dongle in a number of different USB ports on the machine, as this was caused a problem on another machine and this USB dongle appears to be installed and working correctly, i.e. it is visible via the Control Panel > Add Hardware route, the driver is installed, and the red light of the dongle itself is lit. We are somewhat at a loss as to the cause as the machine and software was working yesterday (without any changes being made to the machine set up). Has any one any ideas? Thanks. PC Running Windows XP SP2 Vectorworks 12.5.3(80532) Quote Link to comment
Ray Libby Posted February 5, 2008 Share Posted February 5, 2008 Try doing a system restore to yesterday when you knew it was running ok. Quote Link to comment
J_Eric_Parks Posted March 6, 2008 Share Posted March 6, 2008 FYI - I seem to be having the same problem as Stuart Child. I've not yet tried system restore as I am checking if the problem is on all workstations in the office. I've also recently had a problem with the dongle for this workstation not being recognised on a new VAIO laptop. Don't know if they're related or not. Quote Link to comment
Jonathan Pickup Posted March 6, 2008 Share Posted March 6, 2008 i have seen this 2x this week. Normally, removing the last workspace you were using will get VectorWorks going again. In one case this got VectorWorks going, in the oter case it did not and VectorWorks had to be re-installed. Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted March 10, 2008 Vectorworks, Inc Employee Share Posted March 10, 2008 (edited) In the Program Files > VectorWorks 12 > Workspaces folder, remove all the Workspace files. (Dragging them out to the desktop is fine for now.) There should be a folder in the Workspaces folder called "Backup 1" or "Originals" Copy the workspaces out of this sub folder, into the main workspaces folder and try starting VectorWorks again. If the same problem happens, try running the QuickTime Player, if it does not open, download and install the latest one from Apple. These steps will almost definitely fix that issue if executed correctly. Edited March 10, 2008 by JimW Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.