Jodyb17 Posted November 8, 2007 Share Posted November 8, 2007 I can't get the help file to display anything. What am I doing wrong? Quote Link to comment
Pat Stanford Posted November 8, 2007 Share Posted November 8, 2007 There is a bug that does not let the help file open up in Safari 2 on Macs. You can either set your defualt browser to something else (like firefox or opera) or open one of those other browsers and use the Open File command and browse to the Applications:VectorWorks2008:VWHelp:Index.htm file and open that. Pat Quote Link to comment
billtheia Posted November 8, 2007 Share Posted November 8, 2007 I ran into this on my Mac too. I have Safari set as my default browser so I clicked on VW2008 help, it opened Safari but didn't display anything, I highlighted and copied the URL in the address bar, opened Firefox and pasted the URL, then I created a bookmark in the bookmarks toolbar so that I can get to '08 help easily. Last I heard, NNA will be making Help compatible with Safari - the company that developed Help told NNA that it wouldn't work with Safari JUST before they launched '08. Quote Link to comment
Jonathan Pickup Posted November 9, 2007 Share Posted November 9, 2007 help works on my mac with Safari 3, the free beta from the apple web site. Quote Link to comment
Guest Posted November 9, 2007 Share Posted November 9, 2007 Bill is correct. There was a last minute change to the help system software which does not support Safari 2. As soon as a fix is available, we will release an update to VectorWorks 2008 addressing this issue. For now, as others have suggested, use another browser to open the help file or download Safari 3 from Apple's website. Quote Link to comment
Guest Posted November 12, 2007 Share Posted November 12, 2007 A fix for the help system has been posted. You can find the update here: http://www.nemetschek.net/downloads/fundamentals/2008/help_update.php Quote Link to comment
Pat Stanford Posted November 13, 2007 Share Posted November 13, 2007 There is a problem with the help update on my machine. If I follow the directions exactly, VW2008 crashes. The folder created is not named VWHelp like the one I removed, but rather it is named VW2008SafariHelpFix. There needs to be an additional step in the directions: 5b. Rename the folder VW2008SafariHelpFix to VWHelp. After this change is made, the new help works fine. Actually better than fine. The new help seems incredibly faster than the old. Pat Quote Link to comment
Guest Posted November 13, 2007 Share Posted November 13, 2007 We are working on fixing the issue. Quote Link to comment
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