HP Designjet 800ps printing problems

[sprague]

Does anyone have a Designjet 800ps that prints 24x36 without any problems?

I have downloaded the latest drivers, checked the firmware, made sure print to one printer page is checked, but.... no mater what we do, the page is shifted. The Designjet sees the edge of the page on VW, and tries to print that inside the page margin. What we get is the a small line on the left and bottom showing the page, but things are cut off on the top and right.

We have tried both VS 12, and 2008, both on a Mac.

[islandmon]

Indeed, this occurs while printing PDFs, too. We had to manually set the HP driver print&page settings to get the paper margin size correct. It took about 15 tries before it worked properly.

[sprague]

Yes, we have tried printing to PDF's also. I have also contacted HP Tech support, but no help - saying it's a VW Issue, and it very well may be.

Islandmon - I have tried changing the margins like this:

24x36 drawing.

Page Size set to 24x38 with 0 for all the margins.

When the document prints, it's showing the "PAGE BOUNDARY" that is also shown within VW. Because my page size is set to 38", both sides of the 36" "page boundary" print. But, because the paper is only 24", the bottom of the "page boundary" prints, but the top of the drawing is cut off.

What margin's are you using, mine are already set to 0?

For some reason, the plotter is seeing the page boundary and wanting to print it.