import image error

[faniduck]

i cant import images (jpeg format)....an error occurs with the quick time image importer...what should i do?

[Guest]

What is the exact error message you receive?

What version of VW are you using?

What OS are you using?

What version of QuickTime is installed?

[faniduck]

The message i receive says :"unable to create a graphics importer for the file. QuickTime may not have an importer installed or memory may be low.

I use vectorWorks 11 but unfortunately for windows, not OS.

I have installed QuickTime v.7

As I am new with VW, I can not understand what I should do.....

Thanks

[Guest]

Windows is an OS (Operating system)

Which Windows are you using?

How much built in memory do you have?

Are you using VW 11.0.0 or something else?

[faniduck]

I am using Windows XP and vw 11.0.0

AMD Turion 64 X 2 Mobile

1.6 Ghz , 768MB RAM

[Ray Libby]

First thing to do is update to 11.5.1

[faniduck]

so, there is no chance with what i am using now to import one?

A friend of mine uses 11.0.0 and he can import images....

I know I have to upgrade my pc but it takes time and money....

[Guest]

QT 7 is not compatible with VW 11.

Update to 11.5.1 - you'll be thankful you for the new features alone and for QT 7 compatibility.

It's a free update -- go to nemetschek.net/downloads.

You'll have to go to 11.01, 11.5.0, and 11.5.1.

Your associate is likely not using QT 7 ... he's probably still using QT 6.x.

[faniduck]

Thank u very very much Katie!

you 've been very helpful! :-)