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mguinn

Dongle Help for Mac

Question

Our old server with the dongle needed to drive V11 in the lab died and was rebuilt. In the process I needed to move the dongle to a new physical location. Now I cannot get any of the lab computers to recognize the dongle. I cannot even get the new machine's version of V11 to recognize the dongle.

I've been through the forum and downloaded and installed a new liscense manager and driver... no help. The dongle is a red C3.

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Is the new computer located on a different subnet from the rest of the computers?

What OS is the network dongle attached to?

Is the light on?

What OS is running on the computer lab (client) computers?

As a side note - for faster resolution, you may want to contact Tech Support directly at 410-290-5114 or tech@nemetschek.net

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