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Callout tool crashing in 12.5.1

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Well, here we go again with my favorite tool. I have only used the callout tool twice since I started on 12.5 last week and this morning I go to use it in a new file and bang..I get an error message as such.."A Vector Script error has occured on this locked plug in. Refer to the file 'Error Output' for a further explanation"

What is this all about now????

Help!!!

Thanks,

Tom in PA

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Open the error output file and post what the output file has as the error.

Edited by Katie

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OK, I give up after looking through the VW Help Menu.

Where is the file located??

Thanks,

Tom in PA

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In the error screen, there's usually a button that takes you to the Error File so you can read the actual error there.

It's done this way b/c the error message is probably too long to put in a dialog box.

The next time the problem occurs, click on the button to take you to the error file and paste the info from the doc here.

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I already re-installed 12.5.1 so I could continue working. You mean those is no other place these error's are logged into??

How do ever go back and find out the cause of a problem?

Thanks,

Tom in PA

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Tom,

On the Mac, the VW crash log is located in ~/Library/Application Support/VectorWorks/12/Error Output

Don't have an XP system close by, so I look up the path, but you should be able to find it by searching for "Error Output".

A couple of things that might work, based on things I discovered (on my own) in the process of going back-and-forth with Tech Support for six weeks over a series of crashes in 12.5 that they claimed not to be able to duplicate (because, in fact, they were using 12.0.1 on a DIFFERENT HARDWARE PLATFORM under a DIFFERENT OS version than the one I'm using, but which QA verfied was caused by a bug in 12.5):

1) try unlocking the plugin (you may need administrator privileges to do this. While you're at it, change the user privileges to give yourself both read and write privileges.);

2) remove the Callout tool from the Workspace then re-insert it. (Do this to a copy of the Workspace just to be safe.)

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I have always had trouble with the callout, do a search and look at all my past posts on the forum. I have everything from screen flicker when selecting a callout to outright crashes. I still have flicker with 12.5.1 when selecting a callout for revisions or just moving. Just one of those tools........

Thnaks,

Tom in PA

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