Jump to content
  • 0
Sign in to follow this  
Kerstin

Error message: "dongle not found" and tech support

Question

Hiya,

I have newly installed Vectorworks 12.5 on my laptop (single academic license, purple dongle, no previous version on it), installed the dongle drivers and plugged the dongle into my USB port. It is found and the red light is active.

However if I open Vectorworks the programme is starting up, but then telling me it didn't find a dongle, thus closing down again.

I have tried de- and reinstalling the driver, downloaded a new driver version from the aladin website and the problem persists.

I wrote an Email to tech@nemetschek.net 24 hours ago but didn't receive any answers.

I tried to call the tech support that is listed on the nementschek website for the UK but there is an answering machine only.

Can please someone give me adequate support on that soon?

Cheers,

Kerstin

Share this post


Link to post

4 answers to this question

Recommended Posts

  • 0

Same happened here with an iBook. I'd also need support on the matter - what to do next. I have a training session to do on Monday and the ancient PowerBook is just too slow.

Share this post


Link to post
  • 0
Guest

When you plug the dongle in, does it light up?

I know this seems minute, but have you restarted the computer since installing the dongle drivers?

What color is the dongle?

What OS are you using?

Share this post


Link to post
  • 0

Yes, the dongle lights up (red light, constantly on).

I have restarted the computer a couple of times, and I have tested about every combination of installing the driver (directly from DVD, from the aladdin website, with dongle plugged in or out) including deinstalling and reinstalling.

The dongle is purple and I am using Windows XP Professional.

Cheers,

Kerstin

Share this post


Link to post
  • 0

Hi Katie,

in the meantime the UK support team contacted me (I was inquiring on them in parallel) and finally after some other suggestions they provided a version of the dongle driver named HASP4.99.5.20 and with that it worked out.

Thanks anyway, and good luck, Petri, with getting things running! Maybe you can try the Finnish support team if there is one?!?

Cheers,

Kerstin

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

 

7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114

 

© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

×
×
  • Create New...