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pgym

Upgraded to 12.5 from 11.5: stair tool crashes

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Not sure that this is installation related, per se, but since I've just upgraded to 12.5 and none of the threads discussing the stair tool report a problem with the stair tool crashing VW, I figure it could be due to an installation problem.

Installed VW 12.5 Architect + RW from DVD. Figured I'd try out the new stair tool first since the lack of winders and double platform stairs were my biggest frustration with the previous stair tool.

Opened a new document, selected the stair tool, clicked to place, and *CRASH*!

Restarted VW, selected stair tool, selected "straight run" stair type, clicked to place, and *CRASH*!

Restarted VW, selected stair tool, clicked on "Preferences" button in toolbar, and *CRASH"!

All other items in the Building Shell palette (walls. doors, windows, window walls, ramps, escalators, elevators, columns, pilasters, drilled footings, chain extrude) work just fine; the stair tool is the only one that doesn't work.

Any idea what's going on?

VW 12.5 (Mac) w/Architect + RW, Dual 2.0 GHz G5 (M9455LL/A), OS X 10.4.7, 1.5 Mb RAM

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What message do you get when it "Crashes" ?

Are you using the VW 11 workspace with VW 12, or are you using one of the 12 standard workspaces?

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I'm using the standard VW 12 workspaces.

The most recent error message is as follows:

"The application VectorWorks quit unexpectedly."

EXC_BAD_ACCESS (0X0001)

KERN_INVALID_ADDRESS (0x0001) at 0x7f24cb80

Thread 0 Crashed:

0 FindFileRecordByRefNum(short) + 32

1 FindFileRecord(short, unsigned long, OpenFileInfo*, char*) + 72

2 PBGetFCBInfoSync + 108

3 InvalidateSizeCacheDataForFile + 56

4 CloseResourceFork + 36

5 CloseResFileCommon + 740

6 abort + 792292

7 WWHelp_DisplayHelpNavigation + 3480920

8 IwObject::operator new(unsigned long, IwContext const*) + 2247404

9 IwObject::operator new(unsigned long, IwContext const*) + 2309648

Edited by pgym

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Did this happen right after pressing F1 or using the VW online help?

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This happened the very first time I launched VW 12.5, before I pressed any keys, before I opened Help, before I did ANYTHING except click the Stair tool and try to place a stair.

I did NOT modify any workspaces, I did NOT change any defaults, I did NOT add any symbols, plugins, or resources from previous versions of VW or any third party resources, I did not change ANYTHING from the default installation. I simply launched VW 12.5, IMMEDIATELY selected the Stair tool in the Building Shell toolset, and tried to place a stair, and VW crashed, as it has every single time I have tried to place a stair, whether in a new document or an existing document imported from a previous version of VW.

I have tried erasing 12.5 and its Preferences file and reinstalling from the DVD, which did not resolve the problem. Again, I selected the Stair tool immediately upon opening VW and tried placing a stair, and again, VW crashed.

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Update:

I have discovered that if I import a document created in a previous version of VW that contains a stair object into 12.5, I can edit existing stairs or add new stair objects, though the Select a Stair Configuration dialog never appears, but if I import a document that does not contain a stair object and attempt to add a stair, 12.5 crashes. Also, if I create a document in 12.5 and save it, then quit 12.5, and re-open the newly saved document and try to add a stair, 12.5 crashes.

I'm having a colleague create two files in 12.5, one with a stair and one without, to attempt to determine whether or not the problem is specific to the first instance of placing a stair in a 12.5 document.

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I've tested the files created in 12.5 by my colleague.

For the file containing a stair, I can edit the existing stair and add new stairs, but do not get the Select a Stair Configuration dialog. I can also delete all existing stairs, save the file (both "Save" and "Save as"), quit VW, open the modified file, and add new stairs. Again, however, I do not get the Select a Stair Configuration dialog.

The file that does not contain a stair crashes whenever I attempt to insert a stair.

Further results:

Opening the file that contains a stair and leaving it open then opening the file that does not contain a stair and attempting to place a stair in the second file results in a crash.

Opening both files, adding additional stairs to the one that contains the stair, then switching to the one without the stair and attempting to place a stair results in a crash.

All of this suggests that the issue is specific to placing the first instance of a stair in a document.

Any suggestions on possible causes and to how to fix the problem?

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One more question: if you edit an existing stair, and in the General tab, click the Browse button, what happens? This should open the Select a Stair Configuration dialog, but in your case, it might crash VW, and if so, then the whole problem is with that dialog. Then the next step would be to take a look in the [VW]/Libraries/Defaults/Stairs folder. There should be a Stairs.mcd file there. Try to open it. It's possible that this file is corrupt, and when the Select a Stair Cofiguration dialog tries to read this file, it crashes VW.

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Clicking the Browse button in the General tab opens the "Select a Stair Configuration" dialog, but changing the stair type (from circular to platform, for example) and clicking "OK" crashes VW.

The stair file (14_Stairs Imperial.mcd) opens fine.

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