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Melshimber

12.0.0 to 12.0.1 update

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Hiya I have tried to update my copy of V12 three times and each time the download freezes part way through and crashes.

Any ideas?

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Mike,

Contact Computers Unlimited to request a VW 12.0.1 installation disk be sent to you.

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Same happens to me as well. Why was the 'patch fix' procedure changed for v12? Can't the whole file be uploaded and we can download the full file in segments with a downlaod manager as we did before. Please don't use this method for future patches. Please! We have extremely high telephone bills in South Africa.

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Thanks Katie. Will the disk be able to update the copy of VW or will I have to run a completely new install?

We have recently just purchased a new license of VW and that disk was VW 12.0.1 DVD will this disk suffice?

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Mike,

Yes, that 12 0 1 disk will work just fine.

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Katie,

I am trying to update to 12.0.1 - got a new computer. Installed 12 and tried the update. It runs for a while then I get an error message that starts with C:documents and settings.... and ends with 12\nnaoutput.txt.

I am connected to the internet.

Any ideas on what is going on??

Thanks

Jim Allen

XP PRO

dual core T2600 @ 2.16GHx

1G RAM

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Can you open the nnaoutput.txt file and report the error message, please?

With the error message in the output file, I can't do much other than recommend for you to request a 12.0.1 disk.

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I searched my computer and could not find the file. How do I request a disk or can I re-download the update from NNA? I looked for it on the web site and could not find it.

Firewall was off for the install

thanks

Jim

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The error message gives you the path of the nnaoutput.txt file. You can redownload and run the installer again to get the path and thus the error message.

To request a 12 0 1 install disk, contact customer service at 888-646-4223 or sales@nemetschek.net

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