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11.01 to 11.5 Vectorworks - Renderworks Installation Problem

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I recently replaced a damaged system motherboard and am in the process of re-installing all of my applications.

The initial installation of Vectorworks-Renderworks 11.0 was no problem at all nor was the 11.01 update. Then I proceeded to install the 11.5 update and here's where the problem arises. It should be noted here that no virus or firewall applications were enabled or even running during these installations.

When the installation begins the initial screen reads: "Welcome to the Vectorworks 11.5 updater. This program will update Vectorworks 11.01 to Vectorworks 11.5 on your computer."

Then there's the screen indicating my name, company name and Vectorworks serial number (in my case this is a Vectorworks - Renderworks install).

The next screen reads: "Please choose the location of your Vectorworks 11.01 installation and farther below this screen it shows it as: C:\Program Files\Vectorworks 11.01.

So I click 'next', the install does a quick verification, and shows the following message:

"The location you have chosen does not contain a version of Vectorworks which can be updated. Please check that the location contains version 11.0.1.31631."

Obviously I'm missing some incremental update, but I do not have such an update.

How and where can I get this update so that I'll be able to install 11.5?

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Thank you for your reply.

I tried drilling down but I can only go as far down as the actual folder itself. (There's nothing showing beyond/below that.) The same screen appeared after doing this.

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I recently replaced a damaged system motherboard and am in the process of re-installing all of my applications.

The initial installation of Vectorworks-Renderworks 11.0 was no problem at all nor was the 11.01 update. Then I proceeded to install the 11.5 update and here's where the problem arises. It should be noted here that no virus or firewall applications were enabled or even running during these installations.

When the installation begins the initial screen reads: "Welcome to the Vectorworks 11.5 updater. This program will update Vectorworks 11.01 to Vectorworks 11.5 on your computer."

Then there's the screen indicating my name, company name and Vectorworks serial number (in my case this is a Vectorworks - Renderworks install).

The next screen reads: "Please choose the location of your Vectorworks 11.01 installation and farther below this screen it shows it as: C:\Program Files\Vectorworks 11.01.

So I click 'next', the install does a quick verification, and shows the following message:

"The location you have chosen does not contain a version of Vectorworks which can be updated. Please check that the location contains version 11.0.1.31631."

Obviously I'm missing some incremental update, but I do not have such an update.

How and where can I get this update so that I'll be able to install 11.5?

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Subject:11.01 to 11.5 Vectorworks - Renderworks Installation Problem

Date: Tuesday, March 21, 2006 10:47 AM

Steve,

When you get to the point where it asks for you to choose a location, use the browse button and point to the 11.0 folder instead of the 11.0.1 folder. The problem is that when you updated to 11.0.1 - an 11.0.1 folder was created but the actual update is in the 11.0 folder.

David Drake

Tech Support Specialist

Nemetschek North America

(410) 290-5114

www.nemetschek.net

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