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richardab1967

dongle issues

Question

I have an issue upgrading 10.0.0 to 10.1 or further

We are still using Mac OS 9.2.2

My existing MacHasp dongle works with vw10.0.0

I am getting a "no dongle" message when trying to open 10.1.2 after upgrade

There is a vectorworks box here with a couple of HASP4 dongles. I am new to the office and don't know if these are old dongles or new dongles, unfortunately no one else in the office has any knowlege of the upgrade (or lack of) history.

Using VW dongle ID CHECKER application I get "no dongle inserted" with my MacHasp, and the two HASP4 dongles return ID numbers that bear no relation to the license numbers we have.

On further examination one of the 3 machines here has got the HASP4 dongle inserted and runs 10.0.0, when I run vw dongle ID checker the number tallys with one of the serial numbers we have.

The license numbers we have are for VW10 upgrade and VW10 2nd user upgrades.

Thanks for any help.

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YOu should have one dongle to match each serial number you have.

To install VW, do not plug the dongle in. When the installation is complete, you can then plug the dongle in that has an id (the numbers/letters in the upper left corner) that matches the last 6 of the serial number used to install the software.

If you have any further questions about which dongle goes with which serial number, please contact Customer Service at sales@nemetschek.net or 888-646-4223. If you are outside of the US, contact your local distributor.

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