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ldubin

network dongle protection error

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In Sept VW Spotlight 11.5 was installed on 3 MACS (OS X v.10.4.3)in our new dept computer lab. Works fine on two of the Macs. On third Mac will not open (no recognizable network dongle connected to network dongle manager...) Problem is there is no network dongle manager. Each computer is stand alone. This dongle and its serial number have a different label than the others. Did I get sent the wrong serial #/ dongle? (working serial#'s/dongles say Spotlight/Renderworks Lab NEW M/W. Non working serial #/Dongle says Ind Collection11/Renderworks LAB NEW M/W. Trying calling tech support. On hold for an hour and a half, gave up.

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Ldubin -

Please send a list of your serial numbers and dongle IDs - the ID on the dongle itself to me - email is listed below.

Also include the exact error message you are getting in the body of the email.

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Katie,

My email to you came back returned. Instead I have sent you a private message thru this tech board.

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